Apple TV software update will not download in iTunes. Error 3259.

Question

Level 1

0 points

Apple TV software update will not download in iTunes. Error 3259.

Hi All

My ATV has had a constant blinking LED for the last few days and I've been unable to view it on my TV.

I have been led to believe that I need to restore my ATV to factory settings in iTunes to solve this issue.

When I connect the ATV and select to update and restore, the new software download will only get to about 40MB of 661MB before it fails and displays the message "There was a problem downloading the software for the Apple TV. The Network connection timed out" (error 3259).

My internet connection seems fine. Not sure if it's related but I've also lost the ability to use Mac Mail - having all sorts of issues with that!!

Any help would be greatly appreciated!!

Thanks in advance!

Apple TV

Posted on Feb 9, 2014 12:29 AM

Reply

Answer 1

Rudegar

Level 10

170,850 points

Feb 9, 2014 4:00 AM in response to macca26

http://support.apple.com/kb/TS2799?viewlocale=en_US&locale=en_US

more

appletv error 3259

Reply

Answer 2

macca26 Author

Level 1

0 points

Feb 12, 2014 1:11 AM in response to Rudegar

Thanks for the leads Rudegar.

Unfortunately no success yet! I've tried un-checking all proxy options in network settings. I've tried selecting auto proxy discovery. I have no anti virus software running. My firewall is turned off. I have the latest version of iTunes.

I still haven't had any success - the download gets 100MB into the 650MB download and stops - error 3259

Any other advice?? Thanks!

Reply

Answer 3

Feb 12, 2014 5:06 AM in response to macca26

Do you have enough free disk space?

Reply

Answer 4

macca26 Author

Level 1

0 points

Feb 13, 2014 3:32 AM in response to Brian Cook4

Yeah I've got heaps of free space. Can't work this out it's so frustrating! Things that have worked for others aren't working for me unfortunately!

Reply

Answer 5

Feb 23, 2014 10:38 AM in response to macca26

Same exact problem here. I don't know what to do, it keeps timing out every single time even though my Internet connection works just fine. I'm about to return the Apple TV.

Reply

Answer 6

Dave_R.

Level 1

0 points

Feb 27, 2014 12:57 PM in response to macca26

For what it's worth, I was having the same problem on every single attempt to download iOS updates for iPhones and iPads, for months. I have no firewalls set up, either in the router or Mac, but I finally tweaked a setting on my router called "TCP Session Timeout Duration", was 1,800 seconds and changed to 180,000 seconds. My update to iOS 7.0.6 just now downloaded fine, so maybe my router was killing the long download stream.

Reply

Answer 7

macca26 Author

Level 1

0 points

Feb 27, 2014 10:45 PM in response to Dave_R.

Hi Dave

Yeah didn't look at that. But as luck would have it, the download finally worked. I have no idea what changed that may have enabled it. Frustrating that it took me so long to be able to use the ATV again, especially since I've got paid subscriptions on there! Oh well, it's all good now but lets hope the next time round is simple!!

Reply

Answer 8

Mar 1, 2014 8:07 AM in response to Dave_R.

Hi Dave,

I tried going into my router admin/settings but I did not find anything like "TCP Session Timeout Duration". Everything looked fine. In fact, I just downloaded the latest iTunes update, which came in today. The download and install went smoothly. And yet, the ATV restore won't go through.... 😢 Sometimes it gets further into the download, and sometimes it doesn't go over a quarter. I'll keep trying but I don't know if just insisting will do anything. I don't have a firewall set up either.

Reply

Answer 9

Mar 1, 2014 1:49 PM in response to linlin777

I managed to restore my Apple TV. But I wanted to leave a reply here because it didn't have anything to do with any of the suggestions that have been posted.

I have a macbook pro, iTunes software up to date, OS up to date. Internet works fine. I checked my router settings from the admin page and everything is fine. I don't have a firewall. But this problem wouldn't stop. So I called Apple.

The person on the phone asked if there was another computer in the home. There is another laptop, a PC. So they suggested I try it with the PC laptop. Guess what? The download went smoothly and quite fast, and my AppleTV was restored. All in less than an hour.

Why it didn't work with the macbook pro, I don't know and they didn't know either.

Reply

Answer 10

macca26 Author

Level 1

0 points

Mar 1, 2014 3:54 PM in response to linlin777

Glad you got it sorted linlin777. Weird! And frustrating!

Reply