Disappearing emails
My desktop, laptop and iPhone are identifying legitimate emails addressed to @me.com as junk but they are not going into any folder that I can access. How can I find them and how can I stop this happening?
iMac, iOS 7.0.4
Hi oliviafromedinburgh,
Thanks for using Apple Support Communities. It sounds like the Junk folder may not be consistent between iCloud mail and OS X Mail, in which case I would recommend first going through this article:
iCloud: Keeping the Junk folder consistent between iCloud Mail and OS X Mail
http://support.apple.com/kb/HT4911
Once that's done, this article has information to help you adjust your junk mail settings:
http://support.apple.com/kb/PH2649
Indicate that an email message isn’t junk
- Click the Junk folder in the sidebar.
- Select a message, then click the Not Junk button in the top right of the message window.
The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.
Cheers,
- Ari