cannot load cd

Try another CD and see if it works, the media could be damaged. If that does not work, then do 2-3 Intel iMac SMC and PRAM resets back to back.

Another help source (if you haven't already done so).

Go to your OS Help Menu. In the search field type dvd

Click on all the troubleshooting topics & Support Articles that pertain to your issue.

You can also do the same in Disk Utility. Open same up.

At the bottom left of the window, click on the purple button w/the "?" in the middle.

This will bring up the Help Menu.

===============

Try a different brand. Top forum favorites

CDs

FUJI

TDK

Verbatim

DVDs

Maxell

Verbatim

==============

Apple's Disc Burning Quick Assist

Make sure the DVDs/CDs are not dirty, smudged and/or scratched.

http://support.apple.com/kb/HT2801Apple Computers: Troubleshooting the slot-loading SuperDrive

*** Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs. ***