HT201328: How to unlock your iPhone

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Ali Syed
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Q: Hello,  I needed to do a hard reset on my iPhone 3GS and it's taking me too much time. It's taking almost 12 hours by now!!!!   I did it by going to "Settings, General, Reset, Erase All Content and Settings", confirm it and then the iPhone turns off, gets

Hello,


I needed to do a hard reset on my iPhone 3GS and it's taking me too much time. It's taking almost 3 hours by now!!!!


I did it by going to "Settings, General, Reset, Erase All Content and Settings", confirm it and then the iPhone turns off, gets the screen black with only the animated circle going on. And it's been there since then.

Is this a symptom of something bad? Should I do the hard reset by another way?

iPhone 3GS, iOS 6.1, iphone version 6.1 (10B141)

Posted on Feb 9, 2014 6:21 AM

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Ali Syed

Q: Hello,  I needed to do a hard reset on my iPhone 3GS and it's taking me too much time. It's taking almost 12 hours by now!!!! ... more

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  • by sterling r,

    sterling r sterling r Feb 11, 2014 10:18 AM in response to Ali Syed
    Community Specialists
    Feb 11, 2014 10:18 AM in response to Ali Syed

    Hello Ali Syed,

     

    It sounds like your phone is stuck at the spinning gear icon on the screen after Erasing all Content and Settings on your device. I would start by resetting the device with this process:

    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

    From: Turn your iOS device off and on (restart) and reset

              http://support.apple.com/kb/ht1430

     

    If the issue persists you may need to put the phone into recovery mode, and then restore it with iTunes as a new device:

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling