kellyreed11

Level 1 (0 points)

Q: cant update or download

hi why cant i update or download app it keep say my billing infor is wrong i have i reput it in and still saying the same

Posted on Feb 9, 2014 9:01 AM

I have this question too

Q: cant update or download

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by matt00,

matt00 Feb 11, 2014 9:13 AM in response to kellyreed11
Level 5 (4,015 points)

Feb 11, 2014 9:13 AM in response to kellyreed11

Hey kellyreed11,

Thanks for the question. I understand you are having issues editing the payment information on your account. The following resource may provide a solution:

iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

Additional information:

iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918

iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582

Thanks,

Matt M.
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