I'm unable to load certain websites across all browsers on a MacBook Pro

Question

I'm unable to load certain websites across all browsers on a MacBook Pro

Suddenly I'm unable to load certain websites (sundancechannel.fr, sundancechannel.tw, etc.) across all browsers—Safari, Firefox, Chrome—on my new MacBook Pro. Other computers on the same wifi can access those same sites fine.

I either get a won't connect to server message or a blank page.

Any idea what's going on?

I've thus far tried restarting the connection, clearing my cache, restarting the computer, deleting my history, and even getting in touch with the site owners.

MacBook Pro (Retina, 13-inch, Early 2013), OS X Mavericks (10.9.1)

Posted on Feb 9, 2014 10:07 AM

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Answer 1

Melophage

Level 5

7,213 points

Feb 9, 2014 1:49 PM in response to Cambrey Thomas

Cambrey,

try opening Terminal, and enter the following command in the Terminal window:

nslookup sundancechannel.fr

What output does it return?

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Answer 2

Feb 9, 2014 2:30 PM in response to Melophage

Hi Melophage,

I get this:

Server: 192.168.1.1

Address: 192.168.1.1#53

Non-authoritative answer:

Name: sundancechannel.fr

Address: 216.146.46.11

Name: sundancechannel.fr

Address: 216.146.46.10

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Answer 3

Melophage

Level 5

7,213 points

Feb 9, 2014 3:08 PM in response to Cambrey Thomas

Cambrey,

that’s what I get. What output do you get when you try this command in Terminal?

curl -S http://sundancechannel.fr/

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Answer 4

Feb 9, 2014 3:18 PM in response to Melophage

Note - I didn't mean to hit "This solved my question" so early....

I get:

<html>

<head><title>301 Moved Permanently</title></head>

<center><h1>301 Moved Permanently</h1></center>

<hr><center>nginx/1.2.6</center>

</body>

</html>

Thanks!

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Answer 5

Melophage

Level 5

7,213 points

Feb 9, 2014 3:32 PM in response to Cambrey Thomas

Cambrey,

that HTML content shows that there’s no content at that Web site — it will only show the heading “301 Moved Permanently” and the single line “nginx/1.2.6”. I suspect that they might have wanted to include a redirection directive in that document, but for some reason, they didn’t. Your browsers are behaving as they ought to do with this Web site.

Have you considered trying www.sundancechannel.fr in your browsers instead of sundancechannel.fr?

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Answer 6

Feb 9, 2014 3:57 PM in response to Melophage

Melophage,

I just tried adding the www. on, but it's still directing me to a blank page. It's almost as if my browsers (or connection) suddenly became allergic to those addresses.

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Answer 7

Melophage

Level 5

7,213 points

Feb 10, 2014 5:46 PM in response to Cambrey Thomas

Cambrey,

try the curl command above with the www. page — do you get a duplicate of the output from the page without the www. prefix?

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Answer 8

Feb 10, 2014 8:43 PM in response to Melophage

I was able to troubleshoot this successfully... it turned out that some old commands in GasMask were the culprit. Thank you working with me though, Melophage!

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Answer 9

seth142

Level 1

0 points

Jun 7, 2014 2:07 PM in response to Cambrey Thomas

Cambrey, I'm having the same problems you had with your MacBookPro (most sites won't load on any browser; examples being apple.com, lowes.com, homedepot.com, potterybarn.com, etc). How did you troubleshoot it with GasMask? I don't think I have that App, but maybe I have some other App that is interfering.

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Answer 10

seth142

Level 1

0 points

Jun 7, 2014 2:42 PM in response to seth142

Please disregard my reply. I was able to solve the problem by deleteing Sophos and Avast.

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Answer 11

PHOGMAN

Level 1

4 points

Aug 28, 2016 3:31 PM in response to Cambrey Thomas

TURN OFF SMART SET UP ON A BT HUB

My son had this issue when he tried to use his MacBook Pro on a visit to my house even though all other Apple devices and PC devices connected to the website. We went through all the posted solutions. None worked. We then realised that I had changed my hub since my son's last visit and the new BT6 hub had "Smart setup" enabled. We disabled "Smart setup" ( Safari> 192.168.1.254>select Smart setup>login as administrator> click disable and save) and then all worked properly . This error had arisen even though we had been connecting by wifi through an AirPort that was cabled to the router.

This has arisen with other devices in the past

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