HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
overtone_13

Q: itunes card

I have recently purchased a itunes card and thought it was a scratch off card and not knowing it was a peel off. I scratched off some of the letters and numbers on the card and could not redeem. Am i still able to redeem my itunes card?

Posted on Feb 9, 2014 10:58 AM

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Q: itunes card

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  • by King_Penguin,

    King_Penguin King_Penguin Feb 10, 2014 1:31 AM in response to overtone_13
    Level 10 (134,019 points)
    iTunes
    Feb 10, 2014 1:31 AM in response to overtone_13

    You will need to try contacting iTunes Support (these are user-to-user forums) as per the instructions on the HT6021 page that you posted from :

     

    Contact iTunes Store Support

    If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:

    1. Go to the iTunes Store support page and choose your country.
    2. From the menu on the left, choose Contact Support.
    3. Click Contact iTunes Store Support.
    4. Follow the instructions.

    iTunes Store Support may ask you to send these things:

    • Image of the front and back of your gift card
    • Sales receipt showing when your card was purchased
    • Serial number from your gift card