HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code
Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
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Helpful answers
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Feb 10, 2014 1:31 AM in response to overtone_13by King_Penguin,You will need to try contacting iTunes Support (these are user-to-user forums) as per the instructions on the HT6021 page that you posted from :
Contact iTunes Store Support
If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:
- Go to the iTunes Store support page and choose your country.
- From the menu on the left, choose Contact Support.
- Click Contact iTunes Store Support.
- Follow the instructions.
iTunes Store Support may ask you to send these things:
- Image of the front and back of your gift card
- Sales receipt showing when your card was purchased
- Serial number from your gift card