ipod seem connected but itunes wont identify it?

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ipod seem connected but itunes wont identify it?

its an older version of ipod and besides working fine, my itunes doesnt identify it.

maybe there is a problem in the ipod itself, but I'm still able to charge it and even play games so I'm not sure wether the problem is occurring because of itunes or not.

if I'm not mistaken its the "iPod Classic" version, and for sure one from the first releases.

is there another way to make itunes identify my ipod? thanks in advance.

edit: and a windows popup appears: "you need to format the disk in drive K:(ipod) before you can use it"

iPod classic, itunes failing to recognize

Posted on Feb 9, 2014 11:24 AM

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Answer 1

jason269

Community Specialist

Feb 11, 2014 9:31 AM in response to Pkzz

Hello, Pkzz.

Thank you for visiting Apple Support Communities.

I would recommend processing the steps in the article below as it sounds like your iPod needs to be reformatted. This will delete all content from the device.

Restoring iPod to factory settings

http://support.apple.com/kb/ht1339

Cheers,

Jason H.

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Answer 2

Pkzz Author

Level 1

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Feb 11, 2014 3:28 PM in response to jason269

Thanks for answering, jason.

I visited the links you posted above, but because itunes doens't Sync or even identify that my ipod is pugged in I cant click the restore button.

That way, I visited a few pages on the support forum's and bumped into this one:http://support.apple.com/kb/HT1369. So I ran the connectivity diagnostic and the result was that all USB ports were working correctly and every support service were properly functionating. Although, the last item failed: no iPod was found and I pressed help just by the side. This link popped up http://support.apple.com/kb/TS1363?viewlocale=pt_BR

None of this worked, and i'm quite frustated right now.

Any other hints? thanks...

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Answer 3

Feb 11, 2014 8:03 PM in response to Pkzz

Try this! I had the same problem and it helped me!

http://support.apple.com/kb/TS1538

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