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black screen

Iphone 4s black screen

iPhone 4S

Posted on Feb 9, 2014 12:43 PM

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Question marked as Best reply

Posted on Feb 9, 2014 1:08 PM

First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.

If this does not work, set it up as new device, explained here:

How to back up your data and set up as a new device


Try not to use the backup, in case the problem is software related and your backup data might be damaged.

If this does not bring your screen back, you'll have to get it serviced:

Apple - Support - Service Answer Center

5 replies
Question marked as Best reply

Feb 9, 2014 1:08 PM in response to rktk8188

First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.

If this does not work, set it up as new device, explained here:

How to back up your data and set up as a new device


Try not to use the backup, in case the problem is software related and your backup data might be damaged.

If this does not bring your screen back, you'll have to get it serviced:

Apple - Support - Service Answer Center

black screen

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