Mac says that My Passport for Mac is not connected but it is there in Disk Utility

Question

Mac says that My Passport for Mac is not connected but it is there in Disk Utility

Passport for Mac has worked well for over 12 months but since Jan 13 it has not backed up and I get message that "your passport for mac is not connected".

It is physically connected however and shows up in Disk Utilitity.

I have been through the "Verify" process which indicates that it "appears to be in order".

Repair option does not happen due to "Error Live file system repair is not supported".

I have been into WD site but do not see any discussion of this problem.

iMac, Mac OS X (10.6.8)

Posted on Feb 9, 2014 5:56 PM

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Answer 1

rkaufmann87

Level 10

148,624 points

Feb 9, 2014 7:20 PM in response to phillipfromlane cove

WD drives have alot of issues with OS X, I'd recommend replacing the cable and also resetting the SMC and PRAM 2-3 times back-to-back. If none of these work then the drive is probably ready to be replaced. Next time I'd recommend a higher quality product, such as a OWC Mercury Elite Pro for www.macsales.com

Intel iMac SMC and PRAM resets

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Answer 2

Feb 10, 2014 7:19 PM in response to rkaufmann87

Thank you. I did some more digging and found updated software for My Passport. Problem solved. Should have done that earlier!!

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Answer 3

Apr 23, 2014 1:07 AM in response to phillipfromlane cove

Hello

i have macbook pro 10.9.2

i plugged my WD passport in to time machine it for the month

mac doesnt regnize it - but disk utility did

i went in activity monitor and quit the process "fsck_hfs" - this allowed eventually the pasport to show in finder -only with read only

i dont know what to do - i cant seem to copy the whole file (containing all back ups) to computer before erasing everything - as not enough room on computer - also tried carbon copy clone but says not enough room also

if i erase the passport on disk utility - will it go back to working again?

eva

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Answer 4

Feb 25, 2016 4:30 AM in response to phillipfromlane cove

Had the same issue with the Western Digital My Passport Pro 4TB drive with Thunderbolt connector.

According to Western Digital Customer Support, the "Western Digital Drive Utilities" and "Western Digital Securities" programs from the Mac are not yet compatible with Mac OS X El Capitan. Removing these programs solved the issue of the drives not showing up on the Mac and back in normal working condition.

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