How do you troubleshoot a crashed IPod nano 7?

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Level 1

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How do you troubleshoot a crashed IPod nano 7?

My 7th gen IPod Nano has crashed! It won't turn on and isn't recognized at all by Mac. Doesn't acknowledge charging either... Help!

iPod nano, 7th generation

Posted on Feb 9, 2014 9:27 PM

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Answer 1

braden85

Community Specialist

Feb 12, 2014 11:51 AM in response to alohainthai

Hey alohainthai!

Here is a link that will help you troubleshoot this issue with your iPod nano:

Apple - Support - iPod nano - iTunes Troubleshooting Assistant

https://www.apple.com/support/ipodnano/assistant/itunes/

Thanks for coming to the Apple Support Communities!

Regards,

Braden

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Answer 2

patnmel

Level 1

25 points

Feb 23, 2014 8:21 AM in response to alohainthai

This came from another thread, but worked for me. Problem is with newest iTunes 4.62. Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update). Reboot, and reinstall iTunes. It will reinstall all the other ones and you should be able to connect your nano. Good luck.

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