Q: I dropped my classic ipod and now it doesn't work. Only the stop sign with the refer back to the apple support site. I have tried to reboot and still no luck. Can someone suggest what should I do next?

Hello SimeonaM,

I would recommend putting your iPod into Disk Mode, then attempting to restore it.

Restore iPod from Disk Mode

1. Disconnect iPod from your computer.
2. Manually put iPod into Disk Mode.
3. Open the latest version of iTunes and connect iPod.
4. Restore iPod.

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

• Apple Retail Store
• iPod Service Request Online

iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463

Cheers,

Allen