1 Reply Latest reply: Feb 12, 2014 2:35 PM by sterling r
Penthe Level 1 Level 1 (0 points)

I'm having a lot of trouble with my new iPod Classic 160 GB. It suddenly stopped working properly and wouldn't sync with iTunes. I synchronized it, but all the music from my iPod disappeared. I reconnected it hoping syncing it again would fix the issue, but my iTunes said I had to restore my iPod before using it again. So I restored my iPod, and it restores it normally, but straight after it turns back on after restoring I get the same message from my iTunes. I keep getting error message 1429 after restoring. I managed to get my iPod restored once, but trying to sync it just borught the problem back.

 

I've tried everything I've found online to fix it - trying another USB port, reinstalling iTunes, starting iTunes in safe mode, even hitting the top right corner,  (it's supposedly worked for some people) - among other things.

 

Does anyone know what the issue might be?


iPod classic, Windows 8
  • sterling r Community Specialists Community Specialists (5,565 points)

    Hey there Penthe,

     

    It sounds like you are getting error message 1429 after restoring your iPod. I recommend the other troubleshooting steps from the article named:

    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439

    http://support.apple.com/kb/ts1372

    To troubleshoot the error, follow these steps:

    1. Disconnect and reconnect your iPod to iTunes and restore or update the iPod.
    2. Restart your computer and restore or update the iPod.
    3. Connect your iPod to a different USB port (a USB 2.0 port if possible) and restore or update the iPod. For Windows computers, follow these steps to identify USB 2.0 ports.
    4. Disconnect any third-party USB devices from your computer. You don't need to remove your keyboard or mouse. Then, restore or update the iPod.
    5. Update iTunes and restore or update the iPod.
    6. Use a different user account on your computer to restore or update the iPod. For example, create a new test user account on the computer with admin rights and iTunes and restore or update the iPod.
    7. Turn off Disk Use on your iPod and restore or update the iPod.
    8. Turn on Disk Use on your iPod and restore or update the iPod.
    9. Reregister ".dll" files by using these steps under "Solution 1."
    10. Update or reinstall your Windows USB drivers using these steps under "iPod only: Updating, or in some cases reinstalling, the drivers for your computer's USB interface may resolve this issue."
    11. If you use third-party security software, you might need to update, disable, or uninstall your security software temporarily.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling