aaronmagpayo
Level 1 (0 points)

Q: 24- inch led cinema display no picture have audio

I have two 24 inch cinema displays and one of them stopped showing picture but still have audio. was working a weel ago before I went on holiday. can anyone help?

OS X Mavericks (10.9.1), 24 inch cinema display

Posted on Feb 10, 2014 7:41 AM

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aaronmagpayo

Q: 24- inch led cinema display no picture have audio

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  • by sterling r,

    sterling r sterling r Feb 12, 2014 12:36 PM in response to aaronmagpayo
    Community Specialists
    Feb 12, 2014 12:36 PM in response to aaronmagpayo

    Hey there AronMagpayo,

     

    It sounds like your Cinema display is not showing any video, but there is still audio. I recommmend the troubleshooting from the article named:

    Apple computers: Troubleshooting issues with video on internal or external displays

    http://support.apple.com/kb/ht1573

    No video or no signal, image distortion, "snow," or flickering

    Check connections

    When using an external display be sure to check the following:

    1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
    2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
    3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
    4. Try unplugging the video adapter or cable and then plug it back in.
    5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
      • Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
    6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

    Reset the systemYou can reset the Mac's parameter RAM and SMC.Reset the resolutionStart by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

    1. Start up in Safe Mode.
    2. From the Apple () menu, choose System Preferences.
    3. Choose Displays from the View menu to open the preferences pane.
    4. Select any resolution and refresh rate that your display supports.
    5. Restart your computer.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by Colin Holgate,

    Colin Holgate Colin Holgate May 11, 2014 8:35 AM in response to sterling r
    Level 5 (4,335 points)
    May 11, 2014 8:35 AM in response to sterling r

    I chanced across this while searching for the same issue, that is I had exactly the same symptoms, USB and magsafe power worked, sound was coming out from the Cinema Display speakers, but there was no picture. I tried mirroring and other displays changes, but still no go.

     

    I read the troubleshooting guides, and one of the suggestions was to reset the power manager on your computer, so I tried that. For a MacBook Pro what you do is shut down, then hold Control-Shift-Option-Power Button for a few seconds, and let. After that you power on as usual.

     

    Those steps completely fixed the issue with the monitor.

  • by T.Idol,

    T.Idol T.Idol Jun 9, 2015 7:08 AM in response to Colin Holgate
    Level 1 (0 points)
    Jun 9, 2015 7:08 AM in response to Colin Holgate

    Resetting the SMC worked for me as well... Odd that that's all it takes because it REALLY looked like a hardware issue.