10 Replies Latest reply: Nov 20, 2015 7:10 AM by Ghhjkhjkhjkhjk
bobo99 Level 1 (0 points)

On my iPhone in Photos I have albums of  - Camera Roll, My Photo Stream, Videos, Events, Faces and iPhone. While I can watch any video in the Videos album, I cannot see them on my Mac nor can I delete them. If I do a select, the trash can icon is grayed out. These are taking up a lot of space - how do I get rid of them?

 

Thanks.

  • sheila_m. Community Specialists

    Hello bobo99,

     

    Thank you for the details of the issue you are experiencing with albums on your iPhone.  It sounds like you may have synced these videos over using iPhoto. 

     

    Follow these steps to delete the photos on your iPhone that were synced over from your computer:

    To delete synced photos and videos

    1. In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
    2. Choose "Sync photos from."
      • On a Mac, choose iPhoto or Aperture from the pop-up menu.
      • On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
    3. Choose "Selected albums" and deselect the albums or collections you want to delete.
    4. Click Apply.

     

    You can find the full article here:

    iOS and iPod: Syncing photos using iTunes

    http://support.apple.com/kb/HT4236

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • bobo99 Level 1 (0 points)

    Thank You! This took care of it. Makes sense, but isn't obvious...

  • sheila_m. Community Specialists

    Hi bobo99,

     

    I'm glad I could help and that the issue was resolved.

     

    All the best,

    Sheila M.

  • xowdt Level 1 (0 points)

    I have the same issue but this doesn't solve it at all.  I have a ton of videos that came over from my old iphone that cannot be deleted on my new iphone in the "videos" folder.  So, I tried this "solution" and went into Itunes and clicked my device, then went to the photos tab.  The "sync photos from" box was unselected, so I selected it.  Now, the instructions say that on a windows PC, I should choose "photoshop album" or "photoshop elements" from a pop-up menu.  There is no pop-up menu.  There is a "choose folder" option, but neither "photoshop album" nor "photoshop elements" exists.  I hate Itunes.  I'm definitely getting a phone with removable storage next time.  I shouldn't have to spend hours on end trying to figure out Itunes for absolutely no reason. Apple:  make no mistake about it, Itunes is THE reason I am choosing to go Samsung next time around.  You need to seriously consider if Itunes gets you customers or only makes you lose them.  What is the reason you don't go removable storage?!?!?!

  • goaliegeewhiz Level 1 (0 points)

    This did NOT let me get rid of the videos. In iTunes, I have "Sync Photos from iPhoto" checked, and "Selected albums ..." selected. Onlyl one box under "Albums" is checked, and it just has a few stills. The purchased video is not showing up on that page at all. I still need to get rid of that purchased video (a TV show).

  • jacasci Level 1 (0 points)

    This did NOT help me either as in iTunes, it only shows a date/time of the files. However, I opened a Finder window and found the video (selected All My Files, then started looking at the oldest files on my Mac). I was able to find the .mov and delete those (preview of the file confirmed the video that needed to be deleted). Once I deleted those from my Mac, I re-synced my phone and the videos disappeared. Yea!! Finally...

  • jacasci Level 1 (0 points)

    This did NOT help me either as in iTunes, it only shows a date/time of the files. However, I opened a Finder window and found the video (selected All My Files, then started looking at the oldest files on my Mac). I was able to find the .mov and delete those from my Mac (preview of the file confirmed the video that needed to be deleted). Once I deleted those from my Mac, I re-synced my phone and the videos disappeared. Yea!! Finally...

  • johnnyquest1 Level 1 (0 points)

    i understand completely with itunes; it has really gone down hill in recent versions. even just using itunes to listen to the music you purchased through itunes is difficult. i just want to listen to music, but instead, all i see is album artwork.

     

    as far as transferring photos and videos is concerned, there is an easy way to do it.

    1. plug your phone into your mac.

    2. open the 'preview' app.

    3. under the file menu, go to file/import from phone (it will list the name of your phone here, like, "import from joe's iphone."

    4. a new window will open up where you will be able to visually see all of the photos and videos on your phone.

    5. select "import all" at the bottom right of this new window.

    6. select where to import the photos; (to your computer's hard drive or a backup hard drive).

    7. importing will open another window and the imported photos will pop up as they are imported. wait until the import is completed. if you close this new import window before the entire import is completed, preview will just open a new window as the new photos are being imported.

    8. and the best feature is deleting all the imported photos & videos in one step.

    but first, let me take a selfie, i mean, be sure your photos are backed up on icloud (you need to plug your iphone in to a computer or an outlet and have a reliable wifi connection. this process is usually automatic overnight, while at home. if not, do a manual backup by plugging iphone into an outlet, connect to a consistent wifi connection (one that wont time out after 15min). from the phone, go to settings/icloud/backup/backup now. wait until the icloud backup is completed, then..

    10. from the preview app, "select all," cmd-a or choose file/'select all' from the menu bar. hit the delete symbol at the bottom of the window or hit delete on the keyboard. the deleting process may take a few moments, but it is so much faster than individually deleting each photo or video.

  • Koudiddy Level 1 (0 points)

    I love Apple products, but this whole system is the #1 reason I simply can't take it anymore and must switch to Android as soon as possible. Where on Android you can simply drag and drop anything you want with complete ease, with my Iphone transferring media is a 500 step process that is filled with confusion and hurdles. It's totally counter-intuitive and counter what Apple has always been famous for.

     

    Hours of frustration and suffering for nothing. I use Itunes, I love Itunes, please, please stop forcing me to jump through 50 hoops just to transfer a file on and off my phone.

     

    Charge me a premium, make a version of a phone that let's you do this, charge me a monthly fee even, anything to get out of this.

  • Ghhjkhjkhjkhjk Level 1 (0 points)

    Exactly, only don't charge me for the privilege, that would be like expecting me to pay £35 for an adapter to make my iOS device 5% compatible with the rest of the world... Oh, you already did that. The only reason I can see for this unhelpful, proprietary approach to everything is just corporate greed, monopolizing, and really doesn't warm the semi-intelligent among us to your overpriced and over-hyped products. The thing that brings me to iOS is the third-party content, the developers who create superb, if often suffocated 'apps' for these stubborn devices. Having to strap my devices to a computer, and use a piece of desktop software that forces background processes on me JUST so I can transfer files on it never becomes any less annoying. It's a shame that those same third-party developers - the people that make this platform worth a look in the first place, are also trying to compensate for Apple's unhelpfulness with apps such as Dropbox. Why we can't just plug a memory card or a thumb drive into it to do the same job is beyond me. With no sense of irony, the latest iPad has been named 'Pro', despite having the same toy-like limitations. I presumed 'Pro' meant 'professional', but perhaps it means 'prohibitive'.