HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
dexterforever

Q: Why wont my preordered album download?

I pre-ordered an album and it was released January 28th, but I am still unable to download it,  it just says the words "purchased" and nowhere in the help section is there a solution to my problem. Does anyone know why this has happened to me?

Posted on Feb 10, 2014 10:39 AM

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Q: Why wont my preordered album download?

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  • by matt00,

    matt00 Feb 12, 2014 9:31 AM in response to dexterforever
    Level 5 (4,015 points)
    Feb 12, 2014 9:31 AM in response to dexterforever

    Hey dexterforever,

     

     

    Thanks for the question. I understand you are having issues downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.

  • by hellojesse,

    hellojesse hellojesse Feb 15, 2014 3:23 AM in response to matt00
    Level 1 (0 points)
    Feb 15, 2014 3:23 AM in response to matt00

    I have the same problem, with the I album I purchased months ago, that should have been available for download as of yesterday. I got the e-mail "Your pre-oder for "Almah" is now available", but if I click the link I'm asked to sign in twice, then nothing happens.

     

    If I browse to the album, it says "Purchased", but there is no download button. Also, the songs are not in my library.

     

    I'm  confused, I paid for the music, so where is it..???

  • by BrianG2k,

    BrianG2k BrianG2k Feb 18, 2014 8:44 AM in response to hellojesse
    Level 1 (5 points)
    Feb 18, 2014 8:44 AM in response to hellojesse

    I'm having the same issue!

    This is annoying and all the threads seem to have the same copy and paste ******** reply with links to the knowledge base that don't address the problem.

  • by silvioBueno,

    silvioBueno silvioBueno Jun 17, 2014 4:22 AM in response to BrianG2k
    Level 1 (0 points)
    Jun 17, 2014 4:22 AM in response to BrianG2k

    They want to give it to you sometime that day.

    If the album is available for public purchase but not available on your devices/mac to to download.

    Go to the Store cancel the preorder.

    Go to the album and purchase it again.

  • by becka_dawson09,

    becka_dawson09 becka_dawson09 Jan 30, 2015 10:59 AM in response to matt00
    Level 1 (0 points)
    Jan 30, 2015 10:59 AM in response to matt00

    I pre-ordered the new Fallout Boy Album, and it on the orders list, but when I go to download it, it says it temporarily unavailable! its been doing this for over a month.

     

    Any help would be great,

     

    Thanks,

  • by mahada,Helpful

    mahada mahada May 15, 2015 12:10 AM in response to dexterforever
    Level 1 (5 points)
    May 15, 2015 12:10 AM in response to dexterforever

    I had the same problem. After having pre-ordered an album I wasn't able to download it and the download button only showed 'purchased'. Switching on the automatic download in the preference pane of iTunes didn't work and there also was no download link in my confirmation email. What finally worked for me was to go to the iTunes Store from within iTunes, click on 'Purchased' (items) and then click on the problematic album. Hope it works for everybody having the same problem!

  • by kazvye,

    kazvye kazvye Jul 21, 2015 11:44 AM in response to becka_dawson09
    Level 1 (0 points)
    Jul 21, 2015 11:44 AM in response to becka_dawson09

    I'm having this problem with a pre-ordered single.  Received the email telling me it was ready to download but the link just took me to the main iTunes site/download page.  It doesn't show up in my pre-orders or purchased items and when I try to 're-purchase' it says the item is temporarily unavailable.  This has been happening for 5 days now.  I don't want to click on another purchase for the sake of it, just to prove whether or not it works with other downloads.

  • by akfuzzy7,

    akfuzzy7 akfuzzy7 Aug 13, 2015 8:28 PM in response to mahada
    Level 1 (0 points)
    Aug 13, 2015 8:28 PM in response to mahada

    Clicking on the "purchased" tab under your profile drop down menu within the iTunes store (top right corner by the search bar) and selecting the album/s worked for me as well.

  • by bluthschwester,

    bluthschwester bluthschwester Apr 29, 2016 3:39 PM in response to akfuzzy7
    Level 1 (4 points)
    Apr 29, 2016 3:39 PM in response to akfuzzy7

    Thank you so much! This worked for me

  • by Connorkenwayee,

    Connorkenwayee Connorkenwayee May 30, 2016 7:39 AM in response to dexterforever
    Level 1 (4 points)
    May 30, 2016 7:39 AM in response to dexterforever

    Hi dexterforever, try going to your account information and go to manage hidden purchases, there you should see your pre ordered album/songs, from there, just click unhide on whichever ones you want. After that, go to your purchased songs and you will see your pre ordered album/songs and just click the little cloud in the top right of the album cover to download the songs