7 Replies Latest reply: Jul 21, 2015 11:44 AM by kazvye
dexterforever Level 1 Level 1 (0 points)

I pre-ordered an album and it was released January 28th, but I am still unable to download it,  it just says the words "purchased" and nowhere in the help section is there a solution to my problem. Does anyone know why this has happened to me?

  • Community Specialists Community Specialists (4,010 points)

    Hey dexterforever,

     

     

    Thanks for the question. I understand you are having issues downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.

  • hellojesse Level 1 Level 1 (0 points)

    I have the same problem, with the I album I purchased months ago, that should have been available for download as of yesterday. I got the e-mail "Your pre-oder for "Almah" is now available", but if I click the link I'm asked to sign in twice, then nothing happens.

     

    If I browse to the album, it says "Purchased", but there is no download button. Also, the songs are not in my library.

     

    I'm  confused, I paid for the music, so where is it..???

  • BrianG2k Level 1 Level 1 (5 points)

    I'm having the same issue!

    This is annoying and all the threads seem to have the same copy and paste ******** reply with links to the knowledge base that don't address the problem.

  • silvioBueno Level 1 Level 1 (0 points)

    They want to give it to you sometime that day.

    If the album is available for public purchase but not available on your devices/mac to to download.

    Go to the Store cancel the preorder.

    Go to the album and purchase it again.

  • becka_dawson09 Level 1 Level 1 (0 points)

    I pre-ordered the new Fallout Boy Album, and it on the orders list, but when I go to download it, it says it temporarily unavailable! its been doing this for over a month.

     

    Any help would be great,

     

    Thanks,

  • mahada Level 1 Level 1 (0 points)

    I had the same problem. After having pre-ordered an album I wasn't able to download it and the download button only showed 'purchased'. Switching on the automatic download in the preference pane of iTunes didn't work and there also was no download link in my confirmation email. What finally worked for me was to go to the iTunes Store from within iTunes, click on 'Purchased' (items) and then click on the problematic album. Hope it works for everybody having the same problem!

  • kazvye Level 1 Level 1 (0 points)

    I'm having this problem with a pre-ordered single.  Received the email telling me it was ready to download but the link just took me to the main iTunes site/download page.  It doesn't show up in my pre-orders or purchased items and when I try to 're-purchase' it says the item is temporarily unavailable.  This has been happening for 5 days now.  I don't want to click on another purchase for the sake of it, just to prove whether or not it works with other downloads.