Why wont my preordered album download?

Hey dexterforever,

Thanks for the question. I understand you are having issues downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

Downloading a pre-ordered item

When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714

Thanks,

Matt M.

I have the same problem, with the I album I purchased months ago, that should have been available for download as of yesterday. I got the e-mail "Your pre-oder for "Almah" is now available", but if I click the link I'm asked to sign in twice, then nothing happens.

If I browse to the album, it says "Purchased", but there is no download button. Also, the songs are not in my library.

I'm confused, I paid for the music, so where is it..???

I'm having this problem with a pre-ordered single. Received the email telling me it was ready to download but the link just took me to the main iTunes site/download page. It doesn't show up in my pre-orders or purchased items and when I try to 're-purchase' it says the item is temporarily unavailable. This has been happening for 5 days now. I don't want to click on another purchase for the sake of it, just to prove whether or not it works with other downloads.

Where can i find my account information on iTunes? I've done all the other solutions and none of them have worked. I pre-ordered Lorde's album Melodrama and the pre-released songs are there but not the rest of the album. Its been a day and I've been panicking; I don't want to individually buy all the rest of the songs on the album.A quick reply would be greatly appreciated, and thank you in advanced.

go to "more" in the itunes store. click purchases and find the album you are trying to download. there should either be an option to download, or it will just start downloading. if neither happens, click each song until they download. hope this helps!

I'm having the same issue!

This is annoying and all the threads seem to have the same copy and paste ******** reply with links to the knowledge base that don't address the problem.

I was having the same problem just now with trying to download the Demi Lovato album that I had Pre-Ordered. My automatic downloads are turned on. When I read into it, the albums won't automatically download if Low Power Mode was on. I constantly have Low Power Mode on, so this was the issue for me. As soon as I turned this feature off, the album downloaded within seconds!

They want to give it to you sometime that day.

If the album is available for public purchase but not available on your devices/mac to to download.

Go to the Store cancel the preorder.

Go to the album and purchase it again.

I pre-ordered the new Fallout Boy Album, and it on the orders list, but when I go to download it, it says it temporarily unavailable! its been doing this for over a month.

Any help would be great,

Thanks,

I had the same problem. After having pre-ordered an album I wasn't able to download it and the download button only showed 'purchased'. Switching on the automatic download in the preference pane of iTunes didn't work and there also was no download link in my confirmation email. What finally worked for me was to go to the iTunes Store from within iTunes, click on 'Purchased' (items) and then click on the problematic album. Hope it works for everybody having the same problem!

Clicking on the "purchased" tab under your profile drop down menu within the iTunes store (top right corner by the search bar) and selecting the album/s worked for me as well.

Thank you so much! This worked for me

Hi dexterforever, try going to your account information and go to manage hidden purchases, there you should see your pre ordered album/songs, from there, just click unhide on whichever ones you want. After that, go to your purchased songs and you will see your pre ordered album/songs and just click the little cloud in the top right of the album cover to download the songs

By the way, i purchased Melodrama on my iPhone 6s with iOS 10.3.2.

What if you can’t access your email from iTunes??