Iphone 4s will not mount on MacBook Pro (Via USB)

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Iphone 4s will not mount on MacBook Pro (Via USB)

My iphone (6.1.3) won't connect to computer (Macbook pro (10.7.5). I rarely do this, so perhaps have inadvertantly turned off an important setting? But typically iphone is accessible from desktop, itunes and iphoto. Not visible anywhere currently. I performed a restart on iphone (apple logo visible) but still won't mount. I am using an Apple USB cable as always, and have also tried the backup cable -both of which will charge the phone pefectly. I did hear the connection sound when cable was attached.

I have wifi & phone works perfectly on that, but I typically use cable connection for computer access.

I have not "upgraded" to ios 7 as I'm not to fond of its current UI. But perhaps this is the problem? Until now this phone was fully compatible w the laptop & 10.7.5 OS.

Suggestions? Thanks

MacBook Pro, Mac OS X (10.7.5), Proc: 2 Ghz Intel Core i7 Ram: 8Gb

Posted on Feb 10, 2014 10:24 AM

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Answer 1

sheila_m.

Community Specialist

Feb 12, 2014 6:11 AM in response to JazzJunkie

Hello JazzJunkie,

I would be concerned as well if my iPhone was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I recommend continuing with these steps:

Follow these steps to resolve your issue:

Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.

Install software updates on your Mac.
Note: If an iTunes update is available, apply the update.http://apple.com/itunes/download

Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.

Disconnect other USB devices and connect your device directly to a USB port on your Mac.

Restart your Mac.

Additional Information

In rare circumstances, your device may be recognized after reinstalling iTunes, but after you restart your Mac, the device may not be recognized again. If this happens and you're using Mac OS X v10.6 Snow Leopard, please follow these steps.

iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/TS1591

Thank you for using Apple Support Communities.

Best,

Sheila M.

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Answer 2

May 6, 2014 7:19 AM in response to JazzJunkie

This seems to have fixed the issue: on your desktop, hold down the [OPT] key and click on "Go" in the menu bar; holding down the [OPT] click on Library, find Preferences, and then delete all the files that start with "com.apple.itunes.XXXX.plist" where the "XXX" is whatever other things may exist - as long as they end in "plist". From my experience, preference files are rebuilt by the system after the next restart, so you have very little worry of losing any important data; the worst that could happen )and NOT in this instance, but for other plist files) is that you may have to reset the application "preferences" again when you next start it up, to act or appear in a "preferred" customized way for you.

Once you delete the .plist files, empty the Trash, and either log out or restart the computer. Once you're back up and operational, start iTunes and your iDevices should reappear in the sidebar (if that's open) and/or at the top of the screen (if that view is enabled).

Hope that helps. It definitely fixed my problem!

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