Help! The Only Website I Can't Open is Netflix

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Level 1

13 points

Help! The Only Website I Can't Open is Netflix

This is the weirdest thing:

I can get on Netflix using my iPad on my home wifi, but not on my Macbook Pro (tried Chrome, Safari, newly installed Firefox with no extension or adblock, also allowed cookies from all third parties). I reinstalled Silverlight, and went on a Silverlight testing website in each browser mentioned above and was perfectly fine. I checked the blocked website list using my Terminal sudo command, and Netflix is not blocked. And obviously I tried restarting my laptop, but nothing works.

So it's not the wifi's problem; not the browser problem (not extension/ adblock problem, not cookie problem); not plug-in problem; not blocked... Does anyone have any thought on what might be causing this weird issue? I cannot even get connected to Netflix, so it's not like I reached the website and it can't show up because of an issue.

Thoughts?

Posted on Feb 10, 2014 12:01 PM

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Answer 1

Feb 10, 2014 1:14 PM in response to Ella Chou

Hosts file problem?

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Answer 2

Linc Davis

Level 10

209,541 points

Feb 10, 2014 3:06 PM in response to Ella Chou

Do you mean that you can't load the Netflix home page? If so, what exactly happens when you try?

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Answer 3

Ella Chou Author

Level 1

13 points

Feb 11, 2014 8:51 AM in response to Linc Davis

Yes, I mean Netflix home page. Nothing happens. It keeps "connecting......." and never does. Server not responding. Can't reach Netflix... etc. etc.

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Answer 4

Ella Chou Author

Level 1

13 points

Feb 11, 2014 8:50 AM in response to el_mancebo

I checked the hosts file using the sudo command in Terminal. Netflix is not blocked.

Or do you mean something else?

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Answer 5

Linc Davis

Level 10

209,541 points

Feb 11, 2014 9:00 AM in response to Ella Chou

Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:

www.netflix.com

Launch the Network Utility application.

Step 1

Select the Lookup tab and paste into the address field (command-V). Press return. Post the output that appears below – the text, please, not a screenshot.

Step 2

Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.

Important Note

Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

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Answer 6

Ella Chou Author

Level 1

13 points

Feb 11, 2014 10:03 AM in response to Linc Davis

It says:

Lookup has started…

www.netflix.com -> 69.197.169.26

Ping has started…

PING www.netflix.com (69.197.169.26): 56 data bytes

64 bytes from 69.197.169.26: icmp_seq=0 ttl=50 time=75.803 ms

64 bytes from 69.197.169.26: icmp_seq=1 ttl=50 time=83.769 ms

64 bytes from 69.197.169.26: icmp_seq=2 ttl=50 time=83.923 ms

64 bytes from 69.197.169.26: icmp_seq=3 ttl=50 time=87.951 ms

64 bytes from 69.197.169.26: icmp_seq=4 ttl=50 time=88.878 ms

64 bytes from 69.197.169.26: icmp_seq=5 ttl=50 time=87.811 ms

64 bytes from 69.197.169.26: icmp_seq=6 ttl=50 time=88.301 ms

64 bytes from 69.197.169.26: icmp_seq=7 ttl=50 time=68.695 ms

64 bytes from 69.197.169.26: icmp_seq=8 ttl=50 time=85.312 ms

64 bytes from 69.197.169.26: icmp_seq=9 ttl=50 time=82.185 ms

--- www.netflix.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 68.695/83.263/88.878/6.111 ms

now what shall I do??

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Answer 7

Linc Davis

Level 10

209,541 points

Feb 11, 2014 11:44 AM in response to Ella Chou

From the menu bar, select

 ▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS

Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?

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Answer 8

Ella Chou Author

Level 1

13 points

Feb 11, 2014 12:21 PM in response to Linc Davis

it's 192.95.16.109

142.54.177.158

search domains: hsd1.md.comcast.net

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Answer 9

Ella Chou Author

Level 1

13 points

Feb 11, 2014 12:42 PM in response to Linc Davis

Oh, I changed the DNS to Google's open DNS and it worked. Thank you!

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Answer 10

Linc Davis

Level 10

209,541 points

Feb 11, 2014 12:43 PM in response to Ella Chou

You seem to be using a service called "Tunlr" to access Netflix from outside the U.S. It isn't working.

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Answer 11

Apr 30, 2014 8:20 PM in response to Linc Davis

I'm having the same issue, cannot load netflix at all, followed your intructions and got the result:

Lookup has started…

www.netflix.com -> The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)

Ping has started…

ping: cannot resolve www.netflix.com: Unknown host

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Answer 12

Aug 8, 2014 1:13 PM in response to helpmacfred

Same is issue. This is what comes up for me:

Lookup has started…

Trying "www.netflix.com"

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47496

;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:

;www.netflix.com. IN ANY

;; ANSWER SECTION:

www.netflix.com. 180 IN A 172.245.210.14

www.netflix.com. 180 IN A 173.208.170.14

www.netflix.com. 180 IN A 173.230.240.197

www.netflix.com. 180 IN A 192.227.246.14

www.netflix.com. 180 IN A 204.12.200.14

www.netflix.com. 180 IN A 67.216.222.14

Received 129 bytes from 208.122.23.22#53 in 262 ms

Ping has started…

PING www.netflix.com (172.245.210.14): 56 data bytes

64 bytes from 172.245.210.14: icmp_seq=0 ttl=51 time=85.956 ms

64 bytes from 172.245.210.14: icmp_seq=1 ttl=51 time=87.973 ms

64 bytes from 172.245.210.14: icmp_seq=2 ttl=51 time=93.371 ms

64 bytes from 172.245.210.14: icmp_seq=3 ttl=51 time=88.020 ms

64 bytes from 172.245.210.14: icmp_seq=4 ttl=51 time=86.378 ms

64 bytes from 172.245.210.14: icmp_seq=5 ttl=51 time=85.152 ms

64 bytes from 172.245.210.14: icmp_seq=6 ttl=51 time=83.492 ms

64 bytes from 172.245.210.14: icmp_seq=7 ttl=51 time=100.091 ms

64 bytes from 172.245.210.14: icmp_seq=8 ttl=51 time=93.798 ms

64 bytes from 172.245.210.14: icmp_seq=9 ttl=51 time=82.150 ms

--- www.netflix.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 82.150/88.638/100.091/5.235 ms

DNS:

208.122.23.22

208.122.23.23

What should I do?

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Answer 13

Aug 8, 2014 1:14 PM in response to Linc Davis