Unable to delete files from batch

Hi, the current running batch jobs from Qmaster / Compressor.app V4.1 are NOW maintained in the cluster storage for THAT cluster where the batch job is running.

( If you MIGHT have more than one cluster. )

Removing the information from THE CLUSTER storage is very very simple.

Firstly there is NO NEED to:

reinstall compressor.app V4.1, NOR run a 3rd party applications NOR delete the ~/preferences NOR delete the ~/Library/Application Support/Compressor NOR delete /Users/Shared/Library/Application support/Compressor/ or any other bug-a-boo 😠

Method:

to remove the affected Cluster Storage and bypass the serialisation (enqueing) of the directory by Qmaster and cause Qmaster to remake the cluster storage.

DONT use the TRASH..... (this is very important else it will keep using the cluster storage and your batch will still be there)...

INSTEAD simply do the following.

1. QUIT or FORCE out COMPRESSOR.app V4.1 on your current host and other services nodes you MIGHT be using.
2. navigate to your ~/Library/Application Support/Compressor/Storage (+shift+G)
   • 
   • This will get you to YOUR shared cluster storage on the current HOST. If you have OTHER hosts (service nodes i.e. other MACS) then repeat these steps for each.
   • You MAY see more than one Cluster storage there. These will likely be RESIDUAL from other terminated Compressor/Qmaster sessions. (These too an be deleted) UNLESS you have several clusters in production. In this example just access the one with the most RECENT date used.
   • 
3. Now... launch the /Applications/Utilities/Terminal.app
4. in the Terminal Window type the following text with a BLANK after it. rm -rfv (and DONT PRESS RETURN YET!)
5. then with the Terminal.app active, DRAG the Cluster folder from the Finder into the Terminal window so that it's a file path string that STARTs after the rm -rfv string.
   • this saves your from typing the PATH of the cluster storage into the Terminal shell command line
   • 
6. Check that it looks correctly as this example below because this will INSTANTLY remove the object .. it bypasses the Trash concept.
7. then in the Terminal.app.. press RETURN key to REMOVE the cluster storage
8. Optionally: do this on ALL of your Cluster services nodes if you have a CLUSTER on another or ore MACS
9. Restart Compressor, Compressor.app V4.1 will remake the files and start again.

Summary:

• This is a very simple procedure when you have mastered it. Use it regularly when Compressor.app, Qmaster and Share Monitor.app are misbehaving.
• It's benefit is that the STORAGE structure and state information is PURGED with out any consideration to the ACCESS of the Cluster by Compressor.app.. which is good. Compressor.app V4.1 / Qmaste are rather robust compared to previous flavours and it rebuilds strcuture tha tit needs.
• Note that you may ALSO do this without the need to stop Compressor and is very useful for stopping a runaway job in Qmaster tha is constantly abending (crashing)
• and.. there is NO NEED to use 3rd party apps, nor the need to competely purge the compressor structure thus keeping your UPTIME.😉

HTH..

Post your results for others to see.

Warwick

Hong Kong

Hi Alan, simply your "rm" syntax should like something this... I tried to enunicate the "drag" option from the  Finder into Terminal.appto make it easier.... Try it again

Here's mine from the Terminal.app as an example. THe green font below is the path to that folder you want to delete. :

macpro-nehalem-16core:~ warwick$ rm -rfv /Users/warwick/Library/Application\ Support/Compressor/Storage/94941F8A-4FFBF45C

press "return" in TErminal and watch the objects be deleted...

And.. make sure you have a "\" backslash character where there is a BLANK in the file path name or enclose the whole path in quotation marks ... "/Users/warwick/Library/Application Support/Compressor/Storage/94941F8A-4FFBF45C"

Post your results for others to see.

Warwick

Hong Kong

Hi Alan. hmm.. strange .. this time try:

1. deleting (unticking/removing) the cluster in the compressor.prefs (shared computers).. you can set it up agaon. This will stop QMASTERD on all hosts
2. quit compressor.app on all hosts
3. repeat the stuff in your post again in ~/library?application suport/compressor/.
4. also DELETE the folders at /users/shared/library/application support/Compressor.....
   • such that the terminal command .. note position of "\" for blanks......
   • rm -rfv /Users/Shared/Library/Application\ Support/Compressor/Storage/94941F8A-4FFBF45C

see how you go.

post your results for others to see.

Warwick

Hong Hong

Tried that but got this message (followed your method and triple checked)....

rm: illegal option -- /

usage: rm [-f | -i] [-dPRrvW] file ...

unlink file

Still have the same problem where "any" batch freezes after 25 seconds and will not allow mw to finish a job.

Hi Warwick, tried again and even tried to add the " " between the path.

All that did was move down to the next line without the error message but the folders are not deleted in finder.

Then I tried again without the " " and it worked i.e. it deleted the folders.

Now when I went back into Compressor (which was stil open as you said" it could be done with it open" the batch was still there in active. I closed down and reopened and it was still there. I then run "Compressor Repair" and it got rid of it.

Then I re-allocated my batch from scratch and clicked the Batch button.

Now the Elapsed time sticks on 0:00:00 and Status waiting rather than 0:00:23 - no difference really.

mmmmmmmmmmmmm

Thanks - did that and have restarted MB just to be sure.

1. it did not delete the "waiting" batch

2 Tried cancelling but as many times before nothing happens

3. I tried the deleting of the Compressor folder again via terminal - the folder and content are deleted but when I open up Compressor the batch is still in "active"

I have checked and the folder deleted is definitely in Users/Shared/Library/Application Support

I never had these problems with Compressor 3 and before.

Hi Warwick, tried again this morning without any joy so I am rendering out on another MAC :-(

I did try something while I was waiting and that has allowed me to "batch" a job on my selected MAC.

I signed out and then back in as a "guest" - OK I lost my presets etc but I know the settings anyway but at least I am now able to batch a job.

The question is....

How do I reset everything on my acccount so it will allow me to get back to working efficiently?

I did delete compressor and clear out the settings etc before reinstallation but to no avail.

Many Thanks

Alan

I tried a couple of things without success.

I tried to create a batch which created a DVD - still the same

I tried to create a batch "do nothing" - still the same

At a loss..😟