HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

bigbri8910

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Q: Hi:

I need to delete an old icloud account from my iPhone 5. The problem is I forgot the icloud password for that account and everytime I try to set anything up on my new phone it asks for the password for my old account. I leftn that job 4 months ago and can't remember the password or recieve mail on that account. Please advise. Thanks.

iPhone 5c

Posted on Feb 10, 2014 1:19 PM

I have this question too

Q: Hi:

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by jason269,

jason269 Feb 12, 2014 10:59 AM in response to bigbri8910
Community Specialists

Feb 12, 2014 10:59 AM in response to bigbri8910

Hello, bigbri8910.

Thank you for visiting Apple Support Communities.

Since you have attempted to reset your old iCloud account password to no avail, I would recommend reaching out to our account security team to assist you with this.

Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699

Cheers,

Jason H.
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HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Q: Hi:

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by jason269,

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