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I can't retrieve my email because every time I do a message pops ups that saying that it cannot connect to the server. This iPad is for home use only

I can't retrieve my email because every time I do a message pops ups that saying that it cannot connect to the server. This iPad is for home use only.

iPhone 5, iOS 7.0.4

Posted on Feb 10, 2014 1:21 PM

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Question marked as Best reply

Posted on Feb 12, 2014 10:37 AM

Hello, Armandingo.


Thank you for visiting Apple Support Communities.


I would start with closing all open applications as outlined in the first article and power cycle the device. If the issue persists, the easiest way to troubleshoot this issue would be to delete the account and add it back to the iOS device. Below, I have included two additional email troubleshooting articles. The first article covers basic email troubleshooting. The second article will assist you if the email account you are experiencing issues with is a Gmail account.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Troubleshooting Mail

http://support.apple.com/kb/TS3899


iOS: Gmail account will not connect to Gmail server

http://support.apple.com/kb/TS3058


Cheers,


Jason H.

1 reply
Question marked as Best reply

Feb 12, 2014 10:37 AM in response to Armandingo

Hello, Armandingo.


Thank you for visiting Apple Support Communities.


I would start with closing all open applications as outlined in the first article and power cycle the device. If the issue persists, the easiest way to troubleshoot this issue would be to delete the account and add it back to the iOS device. Below, I have included two additional email troubleshooting articles. The first article covers basic email troubleshooting. The second article will assist you if the email account you are experiencing issues with is a Gmail account.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Troubleshooting Mail

http://support.apple.com/kb/TS3899


iOS: Gmail account will not connect to Gmail server

http://support.apple.com/kb/TS3058


Cheers,


Jason H.

I can't retrieve my email because every time I do a message pops ups that saying that it cannot connect to the server. This iPad is for home use only

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