HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Bloodyuselessapple
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Q: My phone wont restore. It is showing error 3194. How do I fix this?

My battery went flat. I charged the phone (Iphone 5) up again and tried to open using my fingerprint. Got a message that I needed to enter the PIN because it was restarting. Entered the PIN - a number engraved on my mind for years - but it would not accept it. Got locked out.

 

Followed Apple support's on-line help to the "T" , but now have a phone that won't restore.

 

Phoned Apple. There's no-one there until tomorrow morning.

 

Any ideas what to do, please? Other than bin every Apple product in the house (which I feel like doing after one problem after another for the last two weeks).

 

Thanks

 

 

 

Oh - and yes....Am i the only person who doesn't understand the Apple jargon? I just want a phone that works. It isn't my hobby. I have better things to do than mess about with this rubbish.

iPhone 5s

Posted on Feb 10, 2014 3:02 PM

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Bloodyuselessapple

Q: My phone wont restore. It is showing error 3194. How do I fix this?

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  • Helpful answers

  • by sberman,

    sberman sberman Feb 10, 2014 3:04 PM in response to Bloodyuselessapple
    Level 8 (41,031 points)
    Feb 10, 2014 3:04 PM in response to Bloodyuselessapple

    Has your iPhone been hacked or jailbroken?  That is often the cause of error 3194.

  • by sberman,

    sberman sberman Feb 10, 2014 3:05 PM in response to Bloodyuselessapple
    Level 8 (41,031 points)
    Feb 10, 2014 3:05 PM in response to Bloodyuselessapple

    Or if your iPhone has not been hakced or jailbroken, have you tried to download and use Apple's beta software on your iPhone?

  • by Bloodyuselessapple,

    Bloodyuselessapple Bloodyuselessapple Feb 10, 2014 3:12 PM in response to sberman
    Level 1 (0 points)
    Feb 10, 2014 3:12 PM in response to sberman

    Dear Sberman

     

    Thanks, but no. My phone has not been hacked or jailbroken and I haven't tried to download anything. I've never even heard of Apple's beta software!

     

    Thanks

     

    Bloodyuselessapple

  • by sberman,

    sberman sberman Feb 10, 2014 3:17 PM in response to Bloodyuselessapple
    Level 8 (41,031 points)
    Feb 10, 2014 3:17 PM in response to Bloodyuselessapple

    Oh, perhaps you didn't see Error 3194 - I just assumed you did because of the article you attached.

     

    Perhaps your problem is only that your passcode is not accepted.  If that is true, this explains how to proceed:

    http://support.apple.com/kb/HT1212

  • by Bloodyuselessapple,

    Bloodyuselessapple Bloodyuselessapple Feb 10, 2014 3:29 PM in response to sberman
    Level 1 (0 points)
    Feb 10, 2014 3:29 PM in response to sberman

    Thanks again. The second time I tried to restore I got error 3004.

     

    My first problem was that the passcode was not accepted and I got locked out. I followed the support instructions (the same ones you have shared with me on your link). Everything was synced/backedup to i-tunes. (Took 40 minutes or so). When i tried to restore, I got the error 3194 message.

     

    I am at my wits end with this.....It is a phone supplied by my employer to replace an i-phone 4 that I had for two years without any problems. I got the new phone two weeks ago and followed the backup instructions then but the backup lost all of my contacts (business colleagues and clients numbers I had builkt up over the years) and I spent more than 16 hours the week before last on the phone to Apple trying, without success, to get them back. Hence my tetchiness about Apple.

     

    Today's problem feels like adding insult to injury and will undoubtedlky eat into a huge chunk of my limited time. Come back BlackBerry, all is forgiven!

     

    Thanks for trying to help. If you have any other ideas, I would be very grateful.

  • by sberman,

    sberman sberman Feb 10, 2014 3:37 PM in response to Bloodyuselessapple
    Level 8 (41,031 points)
    Feb 10, 2014 3:37 PM in response to Bloodyuselessapple

    Ah, an employer-supplied iPhone ... so perhaps you are trying to use your employer's WiFi which likely has security software.

     

    You might try the steps listed in "Address TCP/IP filtering, firewall ..." in the TS4451 article you attached.