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Cannot get mail the connection to the server failed

My iPad and iPhone are giving me the message "Cannot get mail - The connection to the server failed". Does anyone have a solution to this error message

iPhone 4S

Posted on Feb 10, 2014 3:43 PM

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Posted on Feb 10, 2014 3:59 PM

What is the history of mail sync? Have your received mail before and then all of a sudden started getting this message? Also, what email "back-end" do you use? Exchange? GMAIL? ????

6 replies

Feb 16, 2014 10:41 AM in response to Terrain2013

Hi -I was having the above problems on both my ipad and iphone, and I trawled the internet for hours and hours trying to find a solution to this.....tried resetting both devices,signing back in to the mail app, and did a full reset of both iphone and ipad., I removed the email account from both devices too.. I knew that the problem occurred after receiving an email- as it happened whilst opening the email- you might not have realised that's what it was at the time?.... I tried deleting the email from both phone and ipad, and hotmail was working fine on a webpage,it was JUST the mail app that was giving the error messages..... I was receiving the above message and ' cannot send mail- an error occurred while sending this message' and ' cannot get mail- the connection to the server has failed' then I suddenly realised that even though I had deleted the mail from both ipad and iphone the message was still in trash, so I emptied trash and made sure the mail was completely removed from my hotmail account ANYWHERE and then the problem disappeared.....I think an email I received was maybe corrupt- I hope this at least helps someone and saves you the hassle it caused me!

Good luck!!

May 9, 2014 3:56 AM in response to Terrain2013

Hi Friend,

Which kind of account are you using?

If you are using a business account (for example stevejobs@apple.com) you must set POP account info properly, filling all the blank fields (name, email address, description, password, Host Name, user's name, SMTP). Just one field blanked causes error in sending/receiving.

If you are using a default account (iCloud, Yahoo!, Hotmail...), fill all the blank fields (Name, Email account, Password, Description) and sign in.

If not works, delete the email account, switch off your device for @ five minutes, turn it on and sign in again properly.

See also: http://support.apple.com/kb/HT4810?viewlocale=en_US&locale=en_US

Hope it helps

Cannot get mail the connection to the server failed

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