I am trying to download Navman's 'Navdisk' software for my new car GPS unit.

Question

Level 1

8 points

I am trying to download Navman's 'Navdisk' software for my new car GPS unit.

When I go to the Navman website and click on the download icon, the download starts in the dock but when it completes the application is not there?

If I manage to click the downloaded application before it dissapears my Mac says it can't open the application because it cannot be found.

I have had this same problem when trying to download Brother printer software/drivers.

Can anyone help, as I am stumped as to what to do to update my new Navman GPS?

Thanks pfgchippy

iMac, OS X Mountain Lion (10.8.5)

Posted on Feb 10, 2014 11:40 PM

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Answer 1

CarlAVII

Community Specialist

Feb 13, 2014 2:43 PM in response to pfgchippy

Hello pfgchippy,

If the files downloaded are in a .zip format, they may be automatically opened after downloading. The contained files would be located in your Downloads folder.

OS X Mountain Lion: What is the Downloads folder?

http://support.apple.com/kb/PH11183

Cheers,

Allen

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Answer 2

pfgchippy Author

Level 1

8 points

Feb 13, 2014 9:22 PM in response to CarlAVII

Thanks for your advice allen a, but they are not zip files they are .dmg files which just disappear the moment the download completes?

The file is Navdesk.dmg, the Navman website advises that I click on this file after download and open the Navman installer.pkg which I am unable to do because the file does not appear in the downloads file after completion of the download sequence.

Has me baffled.

Wondered if the Mac has settings that are not allowing the .dmg file to be held on the hard drive?

I have briefly changed the settings to allow application downloads from non Mac/app store locations but no difference.

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Answer 3

babowa

Level 9

78,556 points

Feb 13, 2014 9:38 PM in response to pfgchippy

Are you downloading the correct file compatible with Mac OS? On this page:

http://www.navmansupport.co.nz/All%20Navman%20FAQs/TOP%2010%20FAQs/NDD001___347. htm

there is mention of certain models being compatible.

Have you contacted their support and checked if it was compatible with Mountain Lion?

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Answer 4

CarlAVII

Community Specialist

Feb 16, 2014 9:12 AM in response to pfgchippy

pfgchippy,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

All my best,

Allen

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