iPhone 4s sound not working?

The sound on my iPhone 4s (running iOS7) has stopped working when I'm playing any kind of media.


The phone still makes a sound when it rings, however the lock sound is intermittent. When I try change the volume with the buttons on the side of the handset the bell icon comes up but there's no dots to indicate the level, also when I'm listening to music the volume slider just isn't there.


A colleague was experiencing the same problem, however her battery was playing up too. On replacing the battery her sound problem disappeared and her phone is working with no problems.


I replaced my battery and the problem went away for a few days but now it's back to not playing sound.


From what I've read on various forums I understand the problem lies with the dock connecter and the phone thinking it's in 'docked mode'. Various suggestions are to clean the connecter with a toothbrush or book it in at an Apple Store. I've tried cleaning the dock with various soft brushes but it's still not working.


As my phone is no longer under the 12 month warranty I don't really want to have to take it into a store and pay the out of warranty repair fees..


Can anyone suggest anything? It's driving me insane! Thanks in advance 🙂

iPhone 4S, iOS 7.0.4

Posted on Feb 11, 2014 8:03 AM

Reply
6 replies

Feb 11, 2014 9:03 AM in response to g33dub

Did you also try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting, but it can cure some glitches after installing new software or apps.

If this does not work, set it up as new device, explained here:

How to back up your data and set up as a new device


If still a problem, you'll have to get it serviced, could be a hardware issue.

Feb 11, 2014 9:31 AM in response to g33dub

Well, then it must be a hardware problem. Apple will replace the whole unit for the service fee:

Out-of-Warranty Service

If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

iPhone model Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4S $199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149


Jun 24, 2014 3:40 PM in response to g33dub

iPhone 4S iOS7 No Sound Apps/Music (Solution)

I just bought iPhone 4S 32GB Black with iOS 7.1.1 about 3 months ago. I found the phone interesting as I love to use Apple devices. Couple of weeks ago I realized that phone had an issue with sounds and it loses the sound when I play games, apps or music. But sounds were perfect for alarms, clocks, ringtones and everything else belongs to the operating system. Listening to the handsfree was ok but sometimes it also loses the sounds very sudden. It loses the sounds very instant and volume bar just disappeared or turns grey when touched. nothing comes up if you use side buttons to volume up and down. It was a big issue as I just love the sound quality of Apple devices. I put my head into the internet and found more than 10 ways to get rid of the problem. Some of the problems I tried are as:


1. I blown the air in headphone jack and charging jack to wipe out the dust.

2. I used the brush to wipe out the dust from all holes.

3. I restored the set in every single manner.

4. I plug in plug out several times the handsfree.

5. I deleted every single app if that was creating issue.

6. I checked for vibrate button if it was in vibrate mode.

7. I checked every settings from settings menu and individual apps.

8. I removed iCloud ID and all the data.

9. I checked AirDrop method.


But, not a single issue was helpful for me. Then I just found another way but I was afraid to try that because it was clearly mentioned that you are going to hit the hardware directly. I went to the mobile phone repairing expert friend as it's quite common in Pakistan as we've 10 repairers on each street. He helped me out in that way. Let's read what he did.


The Joker Method - (Puts A Blade in Her Mouth)

He opened the two screws that are well tighten within your phone's bottom area. He pushed the back plate slightly to up and the phone is now naked and I can see the battery. There is another small screw holding the battery jack. He removed that screw and battery as well so he can prevent my phone from shortage or short circuit while repairing. Once he was done with that, he took a paper cutter or carpet blade that is a quite common thing available within any home. He puts the blade in charging jack area under the 30 pins plate and slightly pushed the plate up with help of that blade. He pressed the blade upwards as he felt that charging jack was not in original place. He was done with that. He put all the screws and batteries in right orders. He switched on the phone. Corrected the date, time and especially YEAR so I was up to have GSM/GPRS signals. AND, I PLAY MUSIC, GAMES and everything was WORKING FINE!


He further explained me that if the problem remain same after some hours so please come back to replace the charging jack as it's always hardware issue and it's quite common among all iphone 4S devices. The replacement of charging jack will cost 7$ with repairing time of 20 minutes and 7 days guarantee for the sound. But I am happy as it's been 14 days and I am enjoying each and everything pretty wonderful on my iphone.


he finds that putting the phone into speaker dock basically misplace the charging jack as the phone is always on its weight when you put it on speaker dock. Or if you ever tried to hang the phone while charging so it may also caused the misplace in charging jack that was missing the sound.


PLEASE ALWAYS ASK TO EXPERTS BEFORE DOING ANYTHING TO YOUR PHONE AND DON'T EVER TRY THESE METHODS IF YOUR PHONE IS IN WARRANTY. PLEASE TRY IT AT YOUR OWN RISK AS I AM NOT LIABLE TO CAUSE OF ANY KIND OF PHYSICAL AND SOFTWARE DAMAGE TO YOUR PHONE.

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iPhone 4s sound not working?

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