password not working on restore

Question

Level 1

14 points

password not working on restore

when I click on restore iPhone, a messages comes up to put my password in. my regular apple/itunes pw won't work. I have no idea what to do. please advise.

iPod nano (6th generation), OS X Mavericks (10.9.1)

Posted on Feb 11, 2014 7:44 AM

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Answer 1

lllaass

Level 10

210,411 points

Feb 11, 2014 7:58 AM in response to torinta

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

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Answer 2

torinta Author

Level 1

14 points

Feb 17, 2014 6:05 AM in response to lllaass

Hi there, thanks for your reply. I am actually trying to restore the 6th generation ipod nano. So it doesn't have the home button. I don't know how to put it in 'recovery mode'. Please advise?

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Answer 3

lllaass

Level 10

210,411 points

Feb 17, 2014 7:25 AM in response to torinta

See:

http://support.apple.com/kb/TS1399

You posted in the iPod touch forum and in your intitial post you said "restore iPhone".

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Answer 4

torinta Author

Level 1

14 points

Feb 17, 2014 7:45 AM in response to lllaass

I made that mistake of writing the wrong title and posting in the touch forum. Do I need to post in the ipod nano forum? I looked at the link and tried to put the ipod nano in 'disk mode' but that didn't seem to work. After pressing volume down and on/off button, I pressed volume up and down buttons together but it did nothing. I still have the problem of password being required when I click on 'restore' ipod nano on itunes.

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Answer 5

lllaass

Level 10

210,411 points

Feb 17, 2014 8:14 AM in response to torinta

http://www.geekfori.com/forum/steps-unlock-ipod-nano-6th-generation-37364.html

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