Macbook pro early 2011 - overheat and crash with blue screen and glitches

Question

Level 1

0 points

Macbook pro early 2011 - overheat and crash with blue screen and glitches

Hi

since last wednesday my MBP has started to freeze and then crash with bluescreen, glitches and so on...

Most of the time doesnt not restart with any command as is overheating as well.

I did a clean installation on friday night and i am now running mavericks and then again on sunday it start with all the above issue. At the moment i am able to restart only if i reset NVRAM each time, which i do not think is really safe to do it everytime.

i also tried

Macs Fan Control

gfxCardStatus

to fix but they doesn't help.

I read many customers are now experiencing similar problems with this mac as the GPU Amd is faulty.

APPLE SHOULD RECALL AND REPLACE IT or will lose many custumers

I am now waiting to be seen at Genius bar on sunday, however i read about etrecheck in this related post

http:/https://discussions.apple.com/thread/5081857?start=0&tstart=0

and meanwhile i want to hear your opinion...

Looking forward

😠

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6490M - VRAM: 256 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:20

Disk Information:

Hitachi HTS545050B9A302 disk0 : (500,11 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) /: 499,25 GB (455,18 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Microsoft Microsoft Notebook Receiver v2.0

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[System] com.genieoinnovation.macextension.client.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.torch.update.agent.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.genieoinnovation.macextension.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

User Login Items:

iTunesHelper

Macs Fan Control

gfxCardStatus

BetterSnapTool

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

3rd Party Preference Panes:

None

Bad Fonts:

None

Old Applications:

None

Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 41.04 GB

Destinations:

Backup di Time Machine [Local] (Last used)

Total size: 297.77 GB

Total number of backups: 3

Oldest backup: 2014-02-04 20:47:26 +0000

Last backup: 2014-02-08 20:21:58 +0000

Size of backup disk: Adequate

Backup size 297.77 GB > (Disk used 41.04 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

16% mds

3% WindowServer

1% EtreCheck

0% MacsFanControl

0% SystemUIServer

Top Processes by Memory:

508 MB firefox

106 MB com.apple.IconServicesAgent

66 MB mds_stores

57 MB Finder

57 MB WindowServer

Virtual Memory Information:

5.25 GB Free RAM

1.25 GB Active RAM

395 MB Inactive RAM

1.11 GB Wired RAM

257 MB Page-ins

0 B Page-outs

MacBook Pro (15-inch Early 2011)

Posted on Feb 11, 2014 9:24 AM

Reply

Answer 1

hands4

Level 4

2,246 points

Feb 11, 2014 11:35 AM in response to Lulu23 uk

The 15” MBP Mid 2010 models were recalled for GPU issues. Your’s is an Early 2010 model and the recall has expired anyway. Official Apple statement: http://support.apple.com/kb/TS4088

See this link on what do to do when you take it to an Apple store for a free diagnostic check: https://discussions.apple.com/thread/5784199?tstart=210

Disabling automatic graphics switching (http://support.apple.com/kb/HT4110) can sometimes bypass the problem. You can also try downloading gfxstatus and set the video to Intel. http://gfx.io

More on this GPU issue from another thread: https://discussions.apple.com/thread/5763560?tstart=0 where Linc Davis says:

The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test"). Ask for it. A "Failed" result means that the fault is present.

Reply

Answer 2

Lulu23 uk Author

Level 1

0 points

Feb 12, 2014 3:04 AM in response to hands4

Hi, sorry but my mac is early 2011 not 2010...

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6490M - VRAM

i don't have the disable graphic switching options in the energy saving preferences...

i am using mavericks now.

about this VST how can i check or who can check it?

And this last kernel:

Anonymous UUID:

3068FDF2-8835-F87B-3AC0-A00C76A699D9

Sun Feb 9 14:53:24 2014

panic(cpu 2 caller 0xffffff80280dc19e): Kernel trap at 0xffffff7fa9efefc1, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8148564428, CR3: 0x000000002ac24000, CR4: 0x00000000000606e0

RAX: 0x0000000080000000, RBX: 0x000000000000150a, RCX: 0xffffff815c72bcc0, RDX: 0x000000000000150a

RSP: 0xffffff815c72bc10, RBP: 0xffffff815c72bc30, RSI: 0xffffff814855f000, RDI: 0xffffff803c4b5c00

R8: 0xffffff815c72bcc0, R9: 0xffffff810aa84ce8, R10: 0xffffff815c72b900, R11: 0x0000000000000000

R12: 0x000000000000000f, R13: 0xffffff803b447e00, R14: 0xffffff814855f000, R15: 0xffffff803c4b5c00

RFL: 0x0000000000010206, RIP: 0xffffff7fa9efefc1, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff8148564428, Error code: 0x0000000000000002, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff815c72b8a0 : 0xffffff8028022f69

0xffffff815c72b920 : 0xffffff80280dc19e

0xffffff815c72baf0 : 0xffffff80280f3606

0xffffff815c72bb10 : 0xffffff7fa9efefc1

0xffffff815c72bc30 : 0xffffff7fa9ef835e

0xffffff815c72bc90 : 0xffffff7fa9f0bab6

0xffffff815c72bcb0 : 0xffffff7fa9ebc148

0xffffff815c72bd10 : 0xffffff7fa9ebc189

0xffffff815c72bd30 : 0xffffff7fa9e5b4b1

0xffffff815c72bd60 : 0xffffff7fa9e62a57

0xffffff815c72bd80 : 0xffffff7fa9e6730d

0xffffff815c72bdf0 : 0xffffff7fa9e5f094

0xffffff815c72be10 : 0xffffff7fa9e5d62c

0xffffff815c72be50 : 0xffffff7fa9e5d4b4

0xffffff815c72be90 : 0xffffff7fa9e5c67c

0xffffff815c72beb0 : 0xffffff7fa9e7af5a

0xffffff815c72bef0 : 0xffffff80284ada80

0xffffff815c72bf30 : 0xffffff80284ac522

0xffffff815c72bf80 : 0xffffff80284ac5f7

0xffffff815c72bfb0 : 0xffffff80280d6aa7

	Kernel Extensions in backtrace:
	com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C5 ]@0xffffff7fa9e53000->0xffffff7fa9eabfff
	dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa86ba000
	dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa8ed7000
	com.apple.AMDRadeonX3000(1.1.4)[4333F950-8969-31AB-93E2-DF7D2DE76A9F]@0xffffff7f a9eb8000->0xffffff7faa258fff
	dependency: com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7fa9e53000
	dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa86ba000
	dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa8ed7000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:

0x0000000027e00000

Kernel text base: 0xffffff8028000000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 19122777411521

last loaded kext at 7525516373620: com.apple.filesystems.smbfs	2.0.0 (addr 0xffffff7faa5db000, size 335872)
last unloaded kext at 4160298711302: com.apple.driver.AppleUSBCDC	4.2.1b2 (addr 0xffffff7faa5c9000, size 16384)

loaded kexts:

com.apple.filesystems.smbfs	2.0.0
com.apple.filesystems.msdosfs	1.9
com.apple.driver.AppleHWSensor	1.9.5d0
com.apple.driver.AudioAUUC	1.60
com.apple.driver.AGPM	100.14.11
com.apple.filesystems.autofs	3.0
com.apple.driver.AppleMikeyHIDDriver	124
com.apple.driver.AppleHDA	2.5.3fc1
com.apple.iokit.IOBluetoothSerialManager	4.2.0f6
com.apple.driver.AppleUpstreamUserClient	3.5.13
com.apple.iokit.IOUserEthernet	1.0.0d1
com.apple.driver.AppleIntelHD3000Graphics	8.1.8
com.apple.driver.AppleMikeyDriver	2.5.3fc1
com.apple.kext.AMDFramebuffer	1.1.4
com.apple.driver.AppleSMCLMU	2.0.4d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.2.0f6
com.apple.driver.AppleSMCPDRC	1.0.0
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleHWAccess	1
com.apple.driver.SMCMotionSensor	3.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB	8.1.8
com.apple.driver.AppleMuxControl	3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
com.apple.driver.AppleMCCSControl	1.1.12
com.apple.driver.AppleLPC	1.7.0
com.apple.AMDRadeonX3000	1.1.4
com.apple.kext.AMD6000Controller	1.1.4
com.apple.driver.AppleThunderboltIP	1.0.10
com.apple.driver.AppleUSBTCButtons	240.2
com.apple.driver.AppleUSBTCKeyboard	240.2
com.apple.driver.AppleIRController	325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.BootCache	35
com.apple.iokit.SCSITaskUserClient	3.6.0
com.apple.driver.XsanFilter	404
com.apple.iokit.IOAHCIBlockStorage	2.4.0
com.apple.driver.AppleUSBHub	650.4.4
com.apple.driver.AppleSDXC	1.4.0
com.apple.iokit.AppleBCM5701Ethernet	3.6.9b9
com.apple.driver.AirPort.Brcm4331	700.20.22
com.apple.driver.AppleFWOHCI	4.9.9
com.apple.driver.AppleAHCIPort	2.9.5
com.apple.driver.AppleUSBEHCI	650.4.1
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleACPIButtons	2.0
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	2.0
com.apple.driver.AppleACPIEC	2.0
com.apple.driver.AppleAPIC	1.7
com.apple.driver.AppleIntelCPUPowerManagementClient	216.0.0
com.apple.nke.applicationfirewall	153
com.apple.security.quarantine	3
com.apple.driver.AppleIntelCPUPowerManagement	216.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice	3.6.0
com.apple.iokit.IOUSBMassStorageClass	3.6.0
com.apple.kext.triggers	1.0
com.apple.driver.DspFuncLib	2.5.3fc1
com.apple.vecLib.kext	1.0.0
com.apple.iokit.IOAudioFamily	1.9.4fc11
com.apple.kext.OSvKernDSPLib	1.14
com.apple.iokit.IOSerialFamily	10.0.7
com.apple.iokit.IOSurface	91
com.apple.iokit.IOBluetoothFamily	4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.0f6
com.apple.driver.AppleHDAController	2.5.3fc1
com.apple.iokit.IOHDAFamily	2.5.3fc1
com.apple.driver.AppleBacklightExpert	1.0.4
com.apple.iokit.IONDRVSupport	2.3.6
com.apple.driver.AppleGraphicsControl	3.4.12
com.apple.driver.IOPlatformPluginLegacy	1.0.0
com.apple.driver.AppleSMBusController	1.0.11d1
com.apple.iokit.IOFireWireIP	2.2.5
com.apple.driver.AppleSMBusPCI	1.0.12d1
com.apple.driver.IOPlatformPluginFamily	5.5.1d27
com.apple.driver.AppleSMC	3.1.6d1
com.apple.iokit.IOAcceleratorFamily	98.7.1
com.apple.kext.AMDSupport	1.1.4
com.apple.AppleGraphicsDeviceControl	3.4.12
com.apple.iokit.IOGraphicsFamily	2.3.6
com.apple.driver.AppleThunderboltDPInAdapter	2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily	2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter	1.4.0
com.apple.driver.AppleUSBMultitouch	240.6
com.apple.iokit.IOUSBHIDDriver	650.4.4
com.apple.driver.AppleUSBMergeNub	650.4.0
com.apple.driver.AppleUSBComposite	650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.6.0
com.apple.iokit.IOBDStorageFamily	1.7
com.apple.iokit.IODVDStorageFamily	1.7.1
com.apple.iokit.IOCDStorageFamily	1.7.1
com.apple.iokit.IOAHCISerialATAPI	2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.0
com.apple.driver.AppleThunderboltNHI	1.9.2
com.apple.iokit.IOThunderboltFamily	2.8.5
com.apple.iokit.IOUSBUserClient	650.4.4
com.apple.iokit.IOEthernetAVBController	1.0.3b3
com.apple.driver.mDNSOffloadUserClient	1.0.1b4
com.apple.iokit.IO80211Family	600.34
com.apple.iokit.IONetworkingFamily	3.2
com.apple.iokit.IOFireWireFamily	4.5.5
com.apple.iokit.IOAHCIFamily	2.6.0
com.apple.iokit.IOUSBFamily	650.4.4
com.apple.driver.AppleEFINVRAM	2.0
com.apple.driver.AppleEFIRuntime	2.0
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	278.10
com.apple.kext.AppleMatch	1.0.0d1
com.apple.security.TMSafetyNet	7
com.apple.driver.AppleKeyStore	2
com.apple.driver.DiskImages	371.1
com.apple.iokit.IOStorageFamily	1.9
com.apple.iokit.IOReportFamily	21
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleACPIPlatform	2.0
com.apple.iokit.IOPCIFamily	2.8
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.corecrypto	1.0
com.apple.kec.pthread	1

System Profile:

Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3034302E4130314C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3034302E4130314C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Hitachi HTS545050B9A302, 500,11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Microsoft Notebook Receiver v2.0

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: Cruzer Blade

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Reply

Answer 3

hands4

Level 4

2,246 points

Feb 12, 2014 7:42 AM in response to Lulu23 uk

> about this VST how can i check or who can check it?

That is a diagnostic they can run at an Apple store. It is not available otherwise.

You can try downloading gfxstatus and set the video to Intel. http://gfx.io

Reply

Answer 4

Lulu23 uk Author

Level 1

0 points

Feb 12, 2014 11:52 AM in response to hands4

Thank you

yes i got fgxstatus already running, i hope it will help till apple check.

:-)

Reply

Answer 5

Lexiepex

Level 6

14,102 points

Mar 19, 2014 1:21 AM in response to Lulu23 uk

Hello Lulu,

whatever my be the problem in your mac, as long as you do not completely remove Genieo, nothing will be solved, start by doing this, it is easy to get "infected", not so easy to remove this malware, read here:

http://www.thesafemac.com/arg-genieo/

Also uninstall gfxstatus, and Macfanscontrol, they do not solve anything and are superfluous.

For the time being uninstall BetterSnap also, we'll see about that later.

Restart after all this.

Do all this before you go to Apple.

Lex

Reply

Answer 6

Lulu23 uk Author

Level 1

0 points

Mar 19, 2014 2:54 AM in response to Lexiepex

My dear

my mac HD has been totally erased and reinstalled 4 times by now not using time machine. so is clean form this app u mention.

and about gfxstatus and macfancontrol are the only app that make the mac running for a while till the next crash, which is now happening very often, even just browsing the web with no video etc...

soooo......

this mac has ****** up.

Apple doesnt replace it.

Reply