roostermonkey

Q: can not select external input for sound

can not select external input for sound

Mac Pro, OS X Mountain Lion (10.8.5)

Posted on Feb 11, 2014 9:12 AM

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Q: can not select external input for sound

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  • by sterling r,

    sterling r sterling r Feb 13, 2014 8:55 AM in response to roostermonkey
    Community Specialists
    Feb 13, 2014 8:55 AM in response to roostermonkey

    Hey there RoosterMonkey,

     

    It sounds like you have Soundtrack Pro installed but you cannot select your external audio device as an input. I recommend the troubleshooting steps from the article named:

    Soundtrack Pro 3: Troubleshooting Basics

    http://support.apple.com/kb/ht3659

    1. Update to the latest software versions
      From the Apple () menu, choose Software Update and make sure that you have the most recent updates for your versions of Soundtrack Pro 3, QuickTime, Compressor, Pro Application Support, and other important system files. Installing the latest updates ensures that your software has the latest improvements and enhancements.
      Note: Be sure the application is in the Applications folder and is named Soundtrack Pro before running Software Update.
    2. Check compatibility and driver versions for third-party devices
      If you're using a third-party sound card, MIDI interface, storage system, control surface, or plug-in, check the support area on the manufacturer's website to be sure that you're using the latest version of the relevant driver or other software for your product. For information on troubleshooting possible issues with Audio Unit plug-ins, go to Soundtrack Pro 3: Troubleshooting Audio Unit plug-in issues.

    Try a different Multitrack Project or Audio File Project

    Sometimes project files can become damaged, causing unexpected behavior in Soundtrack Pro. To create a fresh project, choose File, then New and select Multitrack Project or Audio File. Test to see if the issue is resolved in the new project.

    Delete the User Preferences

    You can resolve many issues by restoring Soundtrack Pro to its original settings. This will not impact your project files. To reset your Soundtrack Pro user preference settings to their original state:

    1. Quit Soundtrack Pro if it is open.
    2. In the Finder, choose Go > Go to Folder from the menu bar.
    3. Type ~/Library/Preferences  in the "Go to the folder" field.
    4. Remove the "com.apple.soundtrackpro.plist" file from the Preferences folder.
    5. In the Finder, choose Go > Go to Folder from the menu.
    6. Type ~/Library/Application Support/Soundtrack Pro  in the "Go to the folder" field.
    7. Remove the "EffectsCache.plist" file from the Soundtrack Pro folder.
    8. In the Finder, choose Go > Go to Folder from the menu.
    9. Type ~/Library/Application Support/Soundtrack Pro/Layouts  in the "Go to folder" field.
    10. Remove the "Soundtrack Pro.saved.moduleLayout" file from the Layouts folder.
    11. In the Finder, choose Go > Go to Folder from the menu.
    12. Type ~/Library/Caches in the "Go to folder" field.
    13. Remove the "com.apple.audiounits.cache" from the Caches folder.

    Remove receipts and reinstall Soundtrack Pro 3 and Compressor

    Another approach you might consider is reinstalling Soundtrack Pro and Compressor. To do this effectively, you need to remove the applications and their receipts, then install Soundtrack Pro and use Software Update to install additional updates. Compressor gets installed automatically when you install Soundtrack Pro. You don't have to remove everything that was installed with Soundtrack Pro, so follow the steps below to completely reinstall a fresh copy of Soundtrack Pro. Note: Make sure that you have your installation discs handy before beginning.

    In Mac OS X v10.6 Snow Leopard or OS X Lion

    Open the Terminal application and enter the following commands one at a time and an administrator password when prompted. Note: The commands are case sensitive.

    sudo pkgutil --forget com.apple.pkg.Compressor
    sudo pkgutil --forget com.apple.pkg.Qmaster
    sudo pkgutil --forget com.apple.pkg.VideoOutSupport
    sudo pkgutil --forget com.apple.pkg.PSTSharedA
    sudo pkgutil --forget com.apple.pkg.AppleHDVCodec
    sudo pkgutil --forget com.apple.pkg.AppleIntermediateCodec
    sudo pkgutil --forget com.apple.pkg.DSPPublishing
    sudo pkgutil --forget com.apple.pkg.SoundtrackPro
    sudo pkgutil --forget com.apple.pkg.Uncompressed422

    Then, reinstall Soundtrack Pro and Compressor using the following steps:

    1. Open the Applications folder. Drag the Soundtrack Pro and Compressor applications to the Trash.
    2. Insert your Logic Studio or Final Cut Studio installation disc and install Soundtrack Pro.
    3. When finished installing, choose the Apple () menu, then Software Update to update your software to the latest version.
    4. Open Soundtrack Pro to verify that the issue has been resolved.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling