HT201570: Find the serial number of your iPod
Learn about Find the serial number of your iPod
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Helpful answers
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Feb 13, 2014 2:38 PM in response to Amcl55by sheila_m.,Hello Amcl55,
Thank you for the question. It sounds like you might have the Screen Lock enabled on your iPod classic. I recommend reviewing the following steps to unlock your iPod classic:
When iPod is locked, the Enter Code screen continues to display until one of the following occurs:
- You enter the correct combination
Once you enter the correct combination, the previous state appears. - You force iPod to sleep
Press and hold the Play/Pause button to put it to sleep. When you wake it, the Enter Code screen appears. - iPod goes to sleep by itself
After 2 minutes of inactivity, iPod will go to sleep by itself. When you wake it, the Enter Code screen appears. - You connect iPod to a computer
When you connect your iPod to any high-power USB port, it displays the "Do not disconnect" message. iPod will behave identically to an unlocked iPod that's connected to a computer. For example, you can copy data to and from it if it's in disk mode, and manage its music and photos in iTunes.
Important: Apple representatives cannot unlock an iPod if you forget your combination. If you can't unlock your iPod and you don't have access to the primary computer, your only option is to restore the iPod, which will erase all music and data.
iPod: How to use the Screen Lock
http://support.apple.com/kb/ht1350
Thank you for using Apple Support Communities.
Best,
Sheila M.
- You enter the correct combination
