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M 7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas

7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas.

iPod nano, Windows 8

Posted on Feb 11, 2014 12:28 PM

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3 replies

Feb 13, 2014 6:49 AM in response to haptat1

Hey haptat1,



Thanks for the question. I understand that your iPod nano is not displayed in iTunes when connected to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:


iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363


iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/TS1369


iTunes reports that "iTunes cannot recognize this iPod at this time"

http://support.apple.com/kb/TS1416



Thanks,


Matt M.

Feb 13, 2014 6:12 PM in response to haptat1

I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support

Then you restart your computer. Then you install the latest version of iTunes (which will reinstall all those things you uninstalled). Then you restart your computer again.

M 7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas

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