HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

rmanjarrez

Level 1 (1 points)

Q: My phone screen is cracked and my LCD is broken. I need to reset to factory settings before I discard it, how can I do this?

My phone screen is cracked and my LCD is broken. I need to reset to factory settings before I discard it, how can I do this? I was able to get it into recovery mode, I unconnected it from my Find my iPhone (i couldn't erase that way because I can't connect to WIFI with the screen not working). I clicked restore iPhone from iTunes, but it's been sitting on "Contacting the iPhone software update server..." for over 40 minutes. Should I restart this process or is it supposed to take a really long time? Thanks!

iPhone 5s, iOS 7.0.4

Posted on Feb 11, 2014 11:58 AM

I have this question too

Q: My phone screen is cracked and my LCD is broken. I need to reset to factory settings before I discard it, how can I do this? ... more

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by lilysillybilly,

lilysillybilly Feb 11, 2014 2:13 PM in response to rmanjarrez
Level 1 (0 points)

Feb 11, 2014 2:13 PM in response to rmanjarrez

I would try restarting the process. Good Luck!
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by rmanjarrez,

rmanjarrez Feb 11, 2014 2:18 PM in response to lilysillybilly
Level 1 (1 points)

Feb 11, 2014 2:18 PM in response to lilysillybilly

I finally did that after waiting a little while longer. After three attempts it would "reset" then immediately restore my iTunes info even though i didn't want that. I finally realized that I needed to log out of iTunes, reset it, but that helped it avoid re-inputting my information. Thanks.
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by Crystal Tham,

Crystal Tham Jun 17, 2014 1:10 AM in response to rmanjarrez
Level 1 (0 points)

Jun 17, 2014 1:10 AM in response to rmanjarrez

My phone LCD is broken and I need to reset to factory settings before I discard it like how you did earlier but how do you got into recovery mode to unconnected it from your Find My iPhone as I can't connect to WIFI with the screen not working?
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by Crystal Tham,

Crystal Tham Jun 27, 2014 1:20 AM in response to rmanjarrez
Level 1 (0 points)

Jun 27, 2014 1:20 AM in response to rmanjarrez

The message that always prompt on my macbook is "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." But how do I go to my iPhone iCloud Settings if I couldn't even access the screen?
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by AmishCake,

AmishCake Jun 27, 2014 8:51 AM in response to Crystal Tham
Level 6 (9,402 points)

Jun 27, 2014 8:51 AM in response to Crystal Tham

You can log into icloud.com from a browser on a computer and remove the phone from Find My iPhone there.
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HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Q: My phone screen is cracked and my LCD is broken. I need to reset to factory settings before I discard it, how can I do this?

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by lilysillybilly,

by rmanjarrez,

by Crystal Tham,

by Crystal Tham,

by AmishCake,

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