10 Replies Latest reply: Apr 5, 2014 1:43 AM by Bogdan Negru
murraym23 Level 1 Level 1 (0 points)

Hi there

 

I just posted a similar question about my SSD problem.  250gb total capacity.  Only found 120gb in files/folders/apps.  Should have 120-25gb free.  But instead I have 25gb free (and SHRINKING).

 

Everytime I use the trash, and empty, there is no INCREASE in capacity.  This does not make sense.  PS:  I have just had my SSD inspected by Genius Bar, and they created a new partition.  I reloaded my files (etc) from timemachine, and same problem.

 

Ouch!


MacBook Pro with Retina display, OS X Mavericks (10.9.1)
  • Melophage Level 5 Level 5 (7,130 points)

    murraym23,

     

    log in as your administrative user. In Finder, press Command-Shift-U to open the Utilities folder, and run Terminal there. In the Terminal window, give it the following commands, one per line, pressing the Return key at the end of each line:

     

    diskutil list

    df -k /

    sudo du -sm /Users/*

     

    The last command will ask you for a password; give it your administrative user’s password. The password will not display as you type it in; this is a security measure.

     

    Please include in your reply the full output from these commands.

  • murraym23 Level 1 Level 1 (0 points)

    Hi Melo

     

    Here goes...

     

    Last login: Wed Feb 12 08:00:28 on console

    Murrays-MBP-Retina:~ murraymilne$ diskutil list

    /dev/disk0

       #:                       TYPE NAME                    SIZE       IDENTIFIER

       0:      GUID_partition_scheme                        *251.0 GB   disk0

       1:                        EFI EFI                     209.7 MB   disk0s1

       2:                  Apple_HFS Macintosh HD            250.1 GB   disk0s2

       3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3

    /dev/disk1

       #:                       TYPE NAME                    SIZE       IDENTIFIER

       0:     Apple_partition_scheme                        *100.7 MB   disk1

       1:        Apple_partition_map                         32.3 KB    disk1s1

       2:                  Apple_HFS DiskDrill               100.7 MB   disk1s2

    Murrays-MBP-Retina:~ murraymilne$ df -k /

    Filesystem   1024-blocks      Used Available Capacity  iused   ifree %iused  Mounted on

    /dev/disk0s2   244277768 220264736  23757032    91% 55130182 5939258   90%   /

    Murrays-MBP-Retina:~ murraymilne$ sudo du -sm /Users/*

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

    Password:

    1          /Users/Shared

    23259          /Users/murraymilne

    Murrays-MBP-Retina:~ murraymilne$

     

     

    I am looking forward to your reply...  since yesterdays post I moved 50-60gb from the hard drive, and NO REDUCTION in disk use.  I am presently at 24gb.

     

    Regards,

     

    Murray

     

    PS:  How would DISKDRILL help me?  What are cleverfiles?

  • hands4 Level 4 Level 4 (2,215 points)

    Hello Murray,

     

    I can't offer much more assistance.  Melophage gives good advice and hopefully can help.

     

    When you check the Storage display:

     > About This Mac > More Info… > Storage

    Look at the lavender “Backups” bar between the green “Apps” and the yellow “Other”.

    Is that Backups section large?

  • Melophage Level 5 Level 5 (7,130 points)

    murraym23,

     

    the df (“disk free”) command is showing that 225.6 GB of your 250.1 GB Macintosh HD volume is being used, and that 23.26 GB of that 225.6 GB in use is found in your user account. Thus, the question is where the other 202.3 GB are being used. To answer that, log in as your administrative user and try the following command:

     

    sudo du -sm /*

     

    I don’t know what DiskDrill is, so I don’t know how it would help you. I don’t know what cleverfiles are.

  • murraym23 Level 1 Level 1 (0 points)

    Here is the reply...

     

    Last login: Wed Feb 12 08:15:40 on ttys000

    Murrays-MBP-Retina:~ murraymilne$ sudo du -sm /*

    Password:

    sudo du -sm /*

    14392          /Applications

    1          /Developer

    53          /Incompatible Software

    10481          /Library

    0          /Network

    1          /Resources

    3995          /System

    1          /User Guides And Information

    23947          /Users

    du: /Volumes/.DDPreviewDisk: No such file or directory

     

    Does this help?  (I wish I could see the answer!)

  • Melophage Level 5 Level 5 (7,130 points)

    murraym23,

     

    if you look at Alex.Chernenko’s most recent post in your other discussion (the bookmark in his post has a typo — he intended to point to his post here), he makes it clear what CleverFiles and Disk Drill are: CleverFiles is the organization that produces the Disk Drill app. It seems as though you have the Guaranteed Recovery feature of Disk Drill active, which is what is devouring your disk space. You probably had it active at the point when you made a Time Machine backup; when you last restored from Time Machine, you also restored the Guaranteed Recovery files of Disk Drill, which is why you still have so little free space. If you follow Alex’s advice in his post to Reset Storage in Guaranteed Recovery, you can then follow the instructions on this CleverFiles page to uninstall Disk Drill, if you no longer wish to use it.

  • murraym23 Level 1 Level 1 (0 points)

    Thanks Alex!

     

    This was the solution.  I do not have pro edition but it worked.  Two quick questions...

    Screen Shot 2014-02-13 at 7.31.56 AM.png

    If I uncheck "Enable Trash protection" then I will need to rely on traditional backups for restore. So this is option acts like an automatic backup?  Also, the Recovery Vault is not available.  I need to disable TRIM functionality?

    Does this matter as long as I can use Guaranteed Recovery?  Maybe Recovery Vault is part of the Pro package.

     

    Thanks again,

     

    You really came through!

  • cleverfiles Level 1 Level 1 (5 points)

    Thanks, Melophage, and Alex. Your points were totally correct.

    If I uncheck "Enable Trash protection" then I will need to rely on traditional backups for restore. So this is option acts like an automatic backup? 

    It's somewhat true. Disk Drill's Guaranteed Recovery monitors your Trash and keeps hidden copies of the deleted files. That's why you might see disk space not been emptied when you empty the Trash. You may reset the storage for this data protection method, and quickly gain your disk space back, OR you can configure it to keep less data protected. See the options at the above screenshot.

    Also, the Recovery Vault is not available.  I need to disable TRIM functionality?

    Right. When TRIM is enabled, only Guaranteed Recovery can help you keep your data protected. Other recovery methods won't work. See here.

    Does this matter as long as I can use Guaranteed Recovery?  Maybe Recovery Vault is part of the Pro package.

    Recovery Vault and Guaranteed Recovery are the two data protection and recovery methods available in Disk Drill Basic. And GR is superior to RV in the fact that the recovery is actually guaranteed and does not rely on whether the data was partially or completely overwritten as it's impossible to overwrite it in this case.

     

    Thanks to everyone.

  • Bogdan Negru Level 1 Level 1 (0 points)

    Unintalling Disk Drill, cleared up the files - Used the Menu - preferences - general, remove Disk Drill.

    Delleting the app just doesn't work.

     

    Bob