12 Replies Latest reply: Mar 5, 2014 1:58 PM by Andres Lopez Toriello
Kamiccola Level 1 (0 points)

Hi. I'm trying to connect the old Airport Express with a new modem (and new internet service provider) but it won't connect properly. I've researched it and saw instructions from people that had the same modem that I need to reset Aiport Express and reconfigure it in Airport Utility. I did the hard reset but then when I looked in Airport Utility I got the error message:

"This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information."


When you click the link, it just takes you to Apple/Support instead of a specific help page.


I've researched that error message and found out that I need to download an older version Airport Utility 5.6 since the current one won't work with this ancient device. I searched that in Apple downloads and found version 5.6.1 for Snow Leopard and downloaded it but when I try to run the pkg file, I get the message:

"Airport Utility can't be installed on this disk. The version of Mac OS X on this volume is not supported." So... why is there a download for Snow Leopard if it can't be run on Snow Leopard???


More research again and I've found people saying to download extra apps just to download the pkg file.... I did not do that yet. I would rather not download non Apple apps.


I also saw some comments to try to reset the base on an older Mac. I will attempt to do that on our old old old Mac next but considering how many researches I've had to do so far I would really like an advice of someone that went through this already. (Also, even if reseting it on a Mac as old as this base does work this time, I'd like to be able to do that on the current Mac in the future as I don't know how long the old Mac will still work. The base might outlive it after all.)


Is there something I'm missing here? I would greatly appreciate your help.