How do I get Profile Manager to show Office apps when adding to dock settings for device management OSX

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Level 3

689 points

How do I get Profile Manager to show Office apps when adding to dock settings for device management OSX

We are a middle school with all Macs in 3 labs at 10.9.1. We want to manage like we used to with WGM. We could control Dock without a problem. When we go to add the apps to the doc in the Device Manager within Profile Manager, we can see Firefox and Chrome but cannot see HyperStudio, or any of the Office apps. The office apps are in a folder inside the Applications folder. HyperStudio is an app directly in the applications folder.

iMac, OS X Mavericks (10.9.1), 3 Labs of 30 iMacs each

Posted on Feb 11, 2014 6:41 PM

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Answer 1

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jepping

Level 3

785 points

Feb 12, 2014 12:38 AM in response to Jeff Peach

Hi Jeff,

Take some time and read some of the solutions presented in this thread:

https://discussions.apple.com/thread/4410370

You need to find what works best for your environment. Profilemanager only reads apps on the server, so there are some options. Fill out the complete path in Dock items, below Dock Apps, that could be a solution, so add a folder named: /Applications/HyperStudio.app or without .app

Another option would be to install all apps on the server, which I don't recommend.

Goodluck!

Jeffrey

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Answer 2

Jeff Peach Author

Level 3

689 points

Feb 12, 2014 4:45 AM in response to jepping

I will read the thread, thanks. We did install the apps on the server, didn't solve the problem and I called Apple support, they did non know why we cannot see the apps and are looking into it. Is anyone in the world managing their dock with success using PM and third party apps?

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Answer 3

jepping

Level 3

785 points

Feb 15, 2014 8:51 AM in response to Jeff Peach

Hi Jeff,

Did the other solution work? Adding every app as a "folder" below the select apps option in ProfileManager. Did a reboot help "seeing" the new apps. Perhaps it's a cache error with Profilemanager.

Try turning it off, reboot, and then turning it on again en then verify the apps in PM.

Goodluck

Jeffrey

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Answer 4

Jeff Peach Author

Level 3

689 points

Feb 16, 2014 8:51 AM in response to jepping

We got it to work by installing from the original install disk or dmg. We did that for both HyperStudio and MS Office as well as iWork. After installing that way, they immediately showed up, so something must be installed somewhere that PM sees, buried down into some system folder.

The next issue we had was controlling the client machines. Our objectives at this time is to control three labs, the Sys Prefs, the dock and the printing for starters. The Apple support guy told us to make one user on the server and log in to our server/mydevices on each computer with that user. Trust the profile and enroll. We did that and could control individual machines without a problem. We then put 5 client computers in one Device Group, put in the same controls for that group, it did not work. Meaning the docks were all different and the sys prefs were not locked.

Our goal is to have the 60 computers in one group, make an adjustment, push it out and the clients respond with the change. Not working yet but we need to explore some more. We might connecting the clients in a different way. If you have any insight let us know! Thanks

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