What do I do if I forgot my security questions

Question

What do I do if I forgot my security questions

I have forgotten my two security questions. I had a white iPhone before my black one that I have now and I could buy things just fine off of the white one but when I switched to the black one an try to buy something, iTunes thinks that I am trying to steal the identity of the white one because they both are both used under Apple ID so it asks me for the two security questions that I filled out on the white one. I simply forgot what the answers were to the questions.

iPhone 4S, iOS 7.0.4

Posted on Feb 12, 2014 4:45 AM

Reply

Answer 1

King_Penguin

Level 10

334,144 points

Feb 12, 2014 4:59 AM in response to Zachattack1214

The questions will be asked on the first purchase on a device or computer, it's not that you are 'trying to steal the identity of the white one'.

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Reply