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Clikphotography

Q: Hi can anyone help, problem I have picture on TV but no sound. No problem on I pad just when I want to watch tv

Hi can anyone help

Having problem with Apple TV , have picture on TV but no sound.

Watching on I pad no problem , only happens when trying to watch tv

Posted on Feb 12, 2014 8:33 AM

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Q: Hi can anyone help, problem I have picture on TV but no sound. No problem on I pad just when I want to watch tv

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 12, 2014 10:44 AM in response to Clikphotography
    Level 10 (104,081 points)
    Apple TV
    Feb 12, 2014 10:44 AM in response to Clikphotography

    Welcome to the Apple Community.


    Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.


    If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.


    Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

     

    If the problem persists...

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


        1.    Restart the Apple TV (Settings > General > Restart).

        2.    Restart the Apple TV by removing ALL the cables for 30 seconds.

        3.    Restart your router. (Also try removing it’s power cord for at least 30 seconds)

        4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)

        5.    Restore the Apple TV (Settings > General > Reset > Restore)