-
All replies
-
Helpful answers
-
Feb 14, 2014 12:45 PM in response to janedirectby jeremy_v,Hi janedirect,
Thanks for visiting Apple Support Communities.
You may need to use a USB keyboard to complete some of the following steps, but I recommend trying these if your keyboard is not pairing with your Mac:
- Recharge or replace your Bluetooth device's battery
If your Bluetooth device's battery is low, you may experience connection issues. Depending on the type of device you have, try charging your battery (if your device has a rechargeable battery) or replacing disposable batteries with fresh ones. - Check for a Bluetooth update
To check for new software, choose Software Update from the Apple menu (make sure that your computer is connected to the Internet). If newer Apple Bluetooth software exists, Software Update will prompt you to install it. To install an update, select the checkbox next to the software name and then click Install. - Reduce potential signal interference
Because Bluetooth works by transmitting signals through the air, some things can interfere with connections. Avoid situations in which metal objects come between your device and computer. Don't put your computer under a metal desk or in a metal cabinet. Keep your computer away from cordless phone base stations, microwave ovens, and other electrical devices that operate on a 2.4 GHz bandwidth. Make sure that your device and computer aren't more than 30 feet apart from each other. - Restart your computer
Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
These steps and more information are found here:
Bluetooth Quick Assist
http://support.apple.com/kb/ht1153
All the best,
Jeremy
- Recharge or replace your Bluetooth device's battery
-
Apr 5, 2014 9:13 AM in response to janedirectby vedi_vicci,Hi janedirect!
I was having the same problem. It took me days to figure out what was causing the problem pairing my wireless keyboard to my mac. What I came to realize is that my ipad was paired to my keyboard, thus I was not able to pair my macbook pro until i turned it off.
Tony Reyes
www.tony-reyes.com
-
Sep 6, 2016 7:46 AM in response to vedi_vicciby spaulson,Thank you so much for sharing - this fixed my problem!
