ipad Air drops wifi when streaming videos, browsing. iPhone 4S fine

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Level 1

13 points

ipad Air drops wifi when streaming videos, browsing. iPhone 4S fine

I recently bought an ipad air.

I have been experiencing numerous problems regarding the wifi connection and I have contacted apple support twice about it but I thought I'd ask here before returning my device for a refund.

Basically, ipad air is behaving inferior to all my other apple devices.

Problems:

Wifi drops randomly and sometimes it comes back by relaunching the application (e.g. Safari) or sometimes I have to turn of wifi off and on again to restore connection. This especially happens when I watch streaming videos either on YouTube app or safari.

At the same time when I perform speedtests ipad air gives always mixed results most of the time being slower than my other devices (iPhone 4S , iPhone 3GS, MacBook Pro 2011).

What I have tried Already:

Resetting the network settings

Restarting the ipad and the router (bt hub5)

Switching between 2.4 and 5 ghz networks

The most important thing is that all my other devices , my iPhone 4S , my iPhone 3GS and my MacBook Pro work great in every network where the ipad air seems to either give poor performance or drop the connection randomly.

I would be happy to know if there is an issue with ipad airs that is going to be resolved with an upcoming OS update, I am patient. It would save me the hassle of returning the ipad for a refund.

Thank you so much in advance for any help.

iPad Air Wi-Fi, Cellular, iOS 7.0.4

Posted on Feb 12, 2014 10:40 AM

Reply

Answer 1

jeremy_v

Community Specialist

Feb 14, 2014 8:05 AM in response to Finalizer

Hi Finalizer,

Thanks for visiting Apple Support Communities.

If you have not yet done so, I recommend backing up your iPad Air and restoring the device as new:

iOS: Back up and restore your iOS device with iCloud or iTunes

http://support.apple.com/kb/HT1766

iTunes: Restoring iOS software

http://support.apple.com/kb/HT1414

After the device is restored and updated to the latest version of iOS 7, test the Wi-Fi connection with Safari or another app before restoring a backup of your data.

All the best,

Jeremy

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Answer 2

toniB51

Level 1

0 points

Apr 26, 2014 9:14 AM in response to jeremy_v

I am having exactly the same problem (except it's a BT hub 3). I have done all the above, I used the help at the Apple Genius Bar to restore the software via iTunes. The iPad Air works fine in the Apple store, but refuses to stream from BBC I player etc at home. A laptop, android phone and my iPod all work perfectly well on the home connection. I have had BT check the internet, and there is no problem with it.

I am now completely at a loss. Streaming catch up TV is one of the main things I had the ipad for - and it just will not do it. It's only just over 4 months old, and I am now really disappointed

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Answer 3

Apr 27, 2014 2:36 AM in response to Finalizer

my new ipad air also drops out of wifi every 3-4 minutes, i to have tried all the rests mentioned more than once but the problem still happens, My network is BT infinity and i have tried hub3 and hub 5 this still did not help.

i am now covinced that it's a fault within Apple systems as imac, phones, e readers and smart tv's all work fine.

Nice device but this lets it down big time, will have to return it before 30 days are up.

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