Hi, we've just discovered that my son has somehow managed to run up a large credit card bill on itunes store without us knowing - he's 7. Yesterday alone it came to £75. We have no idea how this has happened - he only has free apps. Please can someone tell me who I need to email/call at Apple to resolve.
Thanks - feeling sick that this can happen
iPod nano
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
Apps might be free to download but a lot then allow in-app purchases to be made in them e.g. to unlock extra features and/or levels. To try and stop it happening again you can turn off in-app purchases on the iPad via Settings > General > Restrictions, and you can require your account's password to be entered for all downloads. You can also hide the App Store ('Installing Apps') and iTunes store apps via the Restrictions screen
Sign on to iTunes on your computer.
Go to Store > View Account from iTunes' menu.
Sign in. You can then click the "Purchase History" link there to see what happened.
I would also suggest reviewing the following:
http://support.apple.com/kb/HT4213
iOS: Understanding Restrictions (parental controls)
My child has run up a large credit card bill without us knowing
