13hope
Level 1 (0 points)

Q: Deleting Voicemail Issues

When I delete voicemail messages, why do they continue to reappear?

iPhone 4S, iOS 7.0.4

Posted on Feb 12, 2014 12:42 PM

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13hope

Q: Deleting Voicemail Issues

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  • by sheila_m.,

    sheila_m. sheila_m. Feb 14, 2014 10:56 AM in response to 13hope
    Community Specialists
    Feb 14, 2014 10:56 AM in response to 13hope

    Hello 13hope,

     

    Thank you for the details of the voicemail issue you are experiencing.  I recommend following these steps for the issue you described:

     

    Resolution

    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and attempt to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.

     

    iPhone: Troubleshooting voicemail

    http://support.apple.com/kb/TS4430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.