4310

Hello Kevin,

Thank you for the details of the issue you are experiencing when trying to burn a disc using iTunes. I recommend reviewing the following articles for steps to troubleshoot and resolve this issue:

Can't burn a CD in iTunes for Windows

http://support.apple.com/kb/TS1436

iTunes for Windows: Additional troubleshooting tips for burning issues

http://support.apple.com/kb/TS1374

Thank you for using Apple Support Communities.

Best,

Sheila M.

I have Windows 8.1 running on a new Dell Inspiron 14R. After purchasing the computer, I downloaded and installed iTunes version 11.3.1.2. I was able to import my music and playlists into iTunes successfully. However, I am unable to burn playlists to CDs through iTunes. I repeatedly get the "unknown error 4310" as soon after I press "Burn Playlist to CD." iTunes recognizes that the CD is blank when I insert it, but then cancels the burn immediately after it starts.

I have tried all the troubleshooting suggestions above, especially including:

• Verifying that the CD burner works -- I successfully burned an Audio CD using Windows Media Player. So, the burner works just fine!
• Changing the burn speed to a lower speed
• Uninstalling iTunes and reinstalling it.
• Updating the drivers on my computer

This is very frustrating! Please help!