when i plug in my ipod itunes comes up and say "an ipod has been detected but it could not be identified properly.
please disconnect the ipod, then try again.
if the problem presists, uninstall itunes, then install itunes again"
i have done this sevaral times i even uninstalled and reinstalled but the same thing happened i even tryed to click more info. but still no luck please help.
iPod shuffle, Windows 8
Hey skyboy2016,
Thanks for the question. The following resource may provide a solution to your issue. While it refers to iPod nano, some steps may still apply for your iPod shuffle:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Thanks,
Matt M.
I have the same problem and the link supplied doesn't mention what to do with Windows8.1 only XP and 7. I have reinstalled itunes twice and reset my ipod. My ipod works on other computers and other ipods don't work on mine so it is definitely a problem with windows 8.1 and itunes as my ipod worked fine until i updated to 8.1
I had this issue and was able to fix it by following the instructions in the link below.
This is a link to instructions for uninstalling and re-installing itunes.
http://support.apple.com/kb/ht1923
I had re-installed itunes previously without successfully fixing this issue. I think the trick is besides itunes, there are a few other Apples programs you have to uninstall also. In addition, to make sure the problem is fixed, you should follow the instructions to uninstall the Apple programs in a specific order. Even after uninstalling the programs, you should check to make sure the relevant folders have been deleted. It would also help to restart the computer before re-installing itunes.
i have windows 8.1 and itunes is installed but my ipod don't work with it?
