App Store will not upgrade my iWork programs that I purchased on DVD (iWork retail V9.0.3) can't open new iWork files and polluting old files so they won't open.

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Level 1

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App Store will not upgrade my iWork programs that I purchased on DVD (iWork retail V9.0.3) can't open new iWork files and polluting old files so they won't open.

Since I installed Mavericks, App Store shows all upgrades installed. However, old documents when first opened ask to be upgraded [click upgrade] then can't be reopened. Same for Keynotes, numbers, and pages. Uninstalled and reinstalled iWork from DVD. No upgrades avaialble in App store. Big "?" instead of Pages icon in dock and Keynotes and Numbers won't open at all saying the OS doesn't support. What can I do?

Mac Pro, Mac OS X (10.5.8), Final Cut Studio 2

Posted on Feb 12, 2014 3:08 PM

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Answer 1

Kappy

Level 10

361,741 points

Feb 12, 2014 3:13 PM in response to dmckiowa

Correct. The App Store does not provide upgrades for old versions of iWork applications. You can purchase the new versions from the App Store provided you have Mavericks installed. And, yes, there are issues with new files from iWork applications.

iWork for Mac- Importing and exporting iWork '09 documents

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Answer 2

dmckiowa Author

Level 1

0 points

Feb 12, 2014 3:22 PM in response to Kappy

All in all this is not very helpful. App store shows "installed" and does not allow repurchase. Do I have to uninstall first? What is the cost before I wipe everything out? Is this new viersion of iWork backwards compatible? Why doesn't the App store indicate that a new version must be purchased? And, finally, Mavericks does not come with iWork, it must be purchased separately, correct?

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Answer 3

fruhulda

Level 6

15,161 points

Feb 12, 2014 9:58 PM in response to dmckiowa

Update from here http://support.apple.com/downloads/#productivitysoftware if your Softaware update check under the  doesn't work.

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