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I am having problems with Safari running extremely slow. After running EtreCheck these are the results. What are your recommendations?

639 Views 18 Replies Latest reply: Feb 14, 2014 4:00 PM by ChipGriffith RSS
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ChipGriffith Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 12, 2014 6:15 PM

Hardware Information:

          MacBook Pro (13-inch, Early 2011)

          MacBook Pro - model: MacBookPro8,1

          1 2.3 GHz Intel Core i5 CPU: 2 cores

          16 GB RAM

 

Video Information:

          Intel HD Graphics 3000 - VRAM: 512 MB

 

System Software:

          OS X 10.9.1 (13B42) - Uptime: 1 day 23:43:39

 

Disk Information:

          Hitachi HTS545032B9A302 disk0 : (320.07 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 319.21 GB (46.06 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          MATSHITADVD-R   UJ-8A8 

 

USB Information:

          Apple Inc. FaceTime HD Camera (Built-in)

 

          Apple Inc. iPhone

 

          Apple Inc. Apple Internal Keyboard / Trackpad

 

          Apple Inc. BRCM2070 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Apple Computer, Inc. IR Receiver

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Kernel Extensions:

          com.rim.driver.BlackBerryUSBDriverInt          (0.0.68)

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

 

Launch Daemons:

          [System] com.adobe.fpsaud.plist 3rd-Party support link

          [System] com.gopro.stereomodestatus.plist 3rd-Party support link

          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

          [invalid] com.oracle.java.Helper-Tool.plist

          [System] com.rim.BBDaemon.plist 3rd-Party support link

 

Launch Agents:

          [System] com.hp.messagecenter.launcher.plist 3rd-Party support link

          [invalid] com.oracle.java.Java-Updater.plist

          [System] com.rim.BBAlbumArtCacher.plist 3rd-Party support link

          [System] com.rim.BBLaunchAgent.plist 3rd-Party support link

 

User Launch Agents:

 

User Login Items:

          BlackBerry Device Manager

 

Internet Plug-ins:

          FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

          QuickTime Plugin: Version: 7.7.3

          Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

          GarminGPSControl: Version: 3.0.1.0 Release - SDK 10.4 3rd-Party support link

          LogitechHarmony: Version: 1.0.0.1 3rd-Party support link

          Default Browser: Version: 537 - SDK 10.9

          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

          Unity Web Player: Version: UnityPlayer version 3.4.1f5 - SDK 10.5 3rd-Party support link

          Silverlight: Version: 4.0.60129.0 3rd-Party support link

          iPhotoPhotocast: Version: 7.0 - SDK 10.8

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 1.9 - SDK 10.9

          AppleAVBAudio: Version: 2.0.0 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

3rd Party Preference Panes:

          Flash Player  3rd-Party support link

          GoPro  3rd-Party support link

          MacFUSE  3rd-Party support link

 

Bad Fonts:

          None

 

Old Applications:

          /Library/Application Support/Microsoft/MERP2.0

                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link

                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link

          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

          /Applications/Microsoft Office 2011/Office

                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          Epson Printer Utility 4:          Version: 9.17 - SDK 10.5 3rd-Party support link

                    /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

          /Applications/Microsoft Office 2011

                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link

                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link

                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

          /Applications/iWork '09

          HP Setup Assistant:          Version: 3.3.1 - SDK 10.5 3rd-Party support link

                    /Applications/Hewlett-Packard/Device Utilities/HP Setup Assistant.app

 

Time Machine:

          Time Machine not configured!

 

Top Processes by CPU:

               3%          WindowServer

               2%          EtreCheck

               1%          PhotoStreamAgent

               1%          BBLaunchAgent

               0%          mDNSResponder

 

Top Processes by Memory:

          377 MB          helpd

          246 MB          mds_stores

          164 MB          softwareupdated

          147 MB          com.apple.IconServicesAgent

          147 MB          Safari

 

Virtual Memory Information:

          9.51 GB          Free RAM

          3.23 GB          Active RAM

          1.44 GB          Inactive RAM

          1.82 GB          Wired RAM

          1.87 GB          Page-ins

          0 B          Page-outs

MacBook Pro, OS X Mavericks (10.9.1)
  • Linc Davis Level 10 Level 10 (107,825 points)

    Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.

    Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.

    If your browser is Safari, then from the Safari menu bar, select

      

    Safari Preferences... Privacy Remove All Website Data

    and confirm. Any change?

    Quit and relaunch the browser. Any change?

    Log out and log back in. Any change?

    Enable Private Browsing in the Safari menu. Any change?

    Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?

    If other browsers and Internet applications are also affected, follow these instructions and test. Any change?

    If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?

    Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?

    Are there any other devices on the same network that can browse the Web, and are they affected?
    If you can test Safari on another network, is it the same there?

     

    If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

  • Linc Davis Level 10 Level 10 (107,825 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

       

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Linc Davis Level 10 Level 10 (107,825 points)
    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
        
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
       
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.

    Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.

    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.

    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking  anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

    Triple-click anywhere in the line of text below on this page to select it:

    PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/\(.*: \)\(.*\)/ \(\2\)/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed 's:/Users/[^/]*/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
       
    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.

    If you see an error message in the Terminal window such as "syntax error," enter

    exec bash

    and press return. Then paste the script again.

    If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.

    8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

     

    ________________________________

      
    Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
  • Linc Davis Level 10 Level 10 (107,825 points)

    If you're using Parental Controls, please turn it off and see whether there's an improvement.

  • Linc Davis Level 10 Level 10 (107,825 points)
  • Linc Davis Level 10 Level 10 (107,825 points)
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