kissmeonce

Q: all of a suddent my new ipod wont connect to my home wifi and when it asks for password it just says connot connect. Very frustrating hehe

Can anyone help with this problem?

Posted on Feb 13, 2014 12:42 AM

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Q: all of a suddent my new ipod wont connect to my home wifi and when it asks for password it just says connot connect. Very frustrat ... more

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  • by sterling r,

    sterling r sterling r Feb 15, 2014 2:41 PM in response to kissmeonce
    Community Specialists
    Feb 15, 2014 2:41 PM in response to kissmeonce

    Hello there,

     

    It sounds like you are not able to connect to your Wi-Fi network on your iPod Touch. I recommend the following article to help you troubleshoot the issue named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Restart your iOS device.
    2. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    3. Tap TS1398_i.png and Forget this Network.
    4. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    5. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    6. Update your device to the latest version of software.
    7. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    And if that does not resolve the issue, try these steps from toward the bottom of the same article:

    Unable to connect to a Wi-Fi network

    1. Verify that you're attempting to connect to your desired Wi-Fi network.
    2. Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    3. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling