mlw butler
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Q: why won't purchased app download

why won't purchased app download

Mac OS X (10.6.8), Just pursched LIon 10.7

Posted on Feb 13, 2014 10:13 AM

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mlw butler

Q: why won't purchased app download

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  • by brenden dv,

    brenden dv brenden dv Feb 15, 2014 9:52 AM in response to mlw butler
    Community Specialists
    Feb 15, 2014 9:52 AM in response to mlw butler

    Hi mlw butler,

     

    If you are having issues purchasing and downloading an app from the Mac App Store, you may find the following article helpful:

     

    Apple Support: Troubleshooting the Mac App Store

    http://support.apple.com/kb/TS3624

     

    Regards,

    - Brenden

  • by tbill17,

    tbill17 tbill17 Apr 23, 2014 8:19 PM in response to brenden dv
    Level 1 (0 points)
    Apr 23, 2014 8:19 PM in response to brenden dv

    Hi Brenden,

          I have the same problem, and can't find a solution in the links you sent. I purchased an App from the appstore and clicked "install". The Icon appeared on the dock but the status bar didn't move for thirty minutes. I checked the "Purchases" tab of the appstore and there was no progress bar there at all!

         I clicked "install" again and it turned from grey to light grey and a spinning busy signal appeared at the top of the window for a moment, then the "install" button turned back to the original color. However on the App's actual page in the appstore, it has an "installing" button that does nothing when I press it. I cancelled the download and the icon on the dock disappeared by nothing else changed. I tried downloading a different app but it said "waiting" beside it.

         So I quit the appstore and try everything again. Nothing changes. Then I restart the computer and repeat the steps. Nothing happens differently and the end result is still the same. Please help! I have a MacBook Pro I bought in 2011 running OSX 10.6.8.

     

    Message was edited by: tbill17