1 Reply Latest reply: Feb 15, 2014 1:46 PM by braden85
dinumolo Level 1 Level 1 (0 points)

My sister-in-law has been going over her data plan, and we determined that iMessgae has been playing a role in this. Even though iMessage provides free text messaging, it still uses data and my SIL took advantage of her unlimited texting plan back when it was sms. thoudands of messages.  So now that iMessage was introduced she has been going over her 2gb data limit.  iMessage is not the sole reason, but at 300-500 mb a month in message data. Reducing that will help.

 

I instructed her how to diaable iMessage so all texts are send and received as SMS/MMS. She can send sms messages fine, but when someone tries to respond from an iPhone with iMessage, she doesn't recieve them.  What do we need to do to fix this?

 

Thanks in advance.


iPhone 5, iOS 7.0.4
  • braden85 Community Specialists Community Specialists (3,440 points)

    Hi dinumolo!

     

    Here is an article that will help you troubleshoot this issue with your ability to receive SMS messages:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    To resolve issues with sending and receiving SMS, follow these steps first

    1. Go to Settings and turn airplane mode off.
    2. Verify that you have a cellular network signal in the status bar at the top left of your iPhone. Learn more about troubleshooting no service if there's no signal.
    3. Restart your iPhone.
    4. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    5. Reseat your SIM card.

    If you are still unable to send or receive SMS, follow these steps

    1. Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
    3. If using a "Pay as you go" SMS plan, it needs to have enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
    4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    5. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
    6. Back up and restore your iPhone as new.
    7. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
    8. Contact your carrier to confirm that you are provisioned for sending SMS and are in an area with cellular coverage.
    9. Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.

    Thanks for using the Apple Support Communities. Have a good one!

     

    -Braden