HT1386: Sync your iPhone, iPad and iPod with iTunes using USB

Learn about Sync your iPhone, iPad and iPod with iTunes using USB

ShepRose

Level 1 (1 points)

Q: My iphone will charge but not sync with itunes on my laptop. My USB ports are all 3.0 so i dont understand why it will not connect with itunes on my Laptop.

For some reason my iphone will not sync with itunes. My USB ports are all 3.0 so that is not the problem. My phone will charge but not sync. A message appears when i plug my iphone in on my iphone saying trust this computer which i hit trust every time but it never syncs with itunes. Please Help!

iPhone 4, iOS 7.0.4

Posted on Feb 13, 2014 12:28 PM

I have this question too

Q: My iphone will charge but not sync with itunes on my laptop. My USB ports are all 3.0 so i dont understand why it will not connect ... more

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Helpful answers

Page 1

by braden85,

braden85 Feb 15, 2014 6:33 AM in response to ShepRose
Community Specialists

Feb 15, 2014 6:33 AM in response to ShepRose

Hi ShepRose!

I have an article for you that will help you troubleshoot this issue:

iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538

Thanks for coming to the Apple Support Communities!

Cheers,
Braden
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by jkdxtrm,

jkdxtrm Mar 5, 2014 6:17 PM in response to braden85
Level 1 (0 points)

Mar 5, 2014 6:17 PM in response to braden85

These didn't help. I have done all of these and it isn't changing the situation.
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by CarloDAndrea,Helpful

CarloDAndrea Apr 16, 2014 6:02 PM in response to ShepRose
Level 1 (5 points)

Apr 16, 2014 6:02 PM in response to ShepRose
After days mucking around this worked for me..
For Windows Vista, Windows 7, or Windows 8
Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
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by jamesp1,

jamesp1 Jul 27, 2014 1:59 PM in response to ShepRose
Level 1 (0 points)

Jul 27, 2014 1:59 PM in response to ShepRose

I have just had this same issue and after 3hrs trying to fix this i got my girlfriends cable and it worked right away, just shows you even if its charging it might not still be 100% working. always keep a spare cable....
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by t_kaponga,

t_kaponga Aug 6, 2014 1:58 AM in response to CarloDAndrea
Level 1 (0 points)

Aug 6, 2014 1:58 AM in response to CarloDAndrea

Excellent, thanks heaps. Worked for me!
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by saintstarr,

saintstarr Aug 14, 2014 12:50 PM in response to CarloDAndrea
Level 1 (0 points)

Aug 14, 2014 12:50 PM in response to CarloDAndrea

The instructions you left on here solved the problem for me in 2 minutes...........We have been trying to fix now for over a week now.....

So glad I found your post - Thank you !!!
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by hanshotfirst1138,

hanshotfirst1138 Dec 21, 2014 8:59 PM in response to CarloDAndrea
Level 1 (5 points)

Dec 21, 2014 8:59 PM in response to CarloDAndrea

My PC won't recognize the iPhone at all! It'll charge it though? What the....
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by ryantux,

ryantux Feb 22, 2015 9:19 AM in response to ShepRose
Level 1 (0 points)

Feb 22, 2015 9:19 AM in response to ShepRose

i have the same situation and have tried all of these and neither still work. getting slightly annoyed
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by Cam_21,

Cam_21 Apr 7, 2015 9:31 PM in response to CarloDAndrea
Level 1 (0 points)

Apr 7, 2015 9:31 PM in response to CarloDAndrea

You legend! Cheers mate!
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by eddieg511,

eddieg511 Aug 31, 2015 8:47 PM in response to ShepRose
Level 1 (0 points)

Aug 31, 2015 8:47 PM in response to ShepRose

If people are still having this problem, what fixed it for me was lint being stuck in the charge port. I guess there was enough of a connection to charge it but not enough to transfer data. hopefully this can help anyone who is still experiencing problems!
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by taitken,

taitken Sep 21, 2015 9:44 PM in response to CarloDAndrea
Level 1 (0 points)

Sep 21, 2015 9:44 PM in response to CarloDAndrea

CarloDAndrea! You rock! this worked and I would have NEVER known to do that. Thank youuuuu
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by LoveKnochen15,

LoveKnochen15 Sep 30, 2015 12:24 PM in response to CarloDAndrea
Level 1 (0 points)

Sep 30, 2015 12:24 PM in response to CarloDAndrea

Thank you so much! The directions were a bit difficult to follow but once I figured it out it fixed my problem!!!!!!! You're the best!!!!
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by DMCD92,

DMCD92 Sep 30, 2015 4:07 PM in response to CarloDAndrea
Level 1 (0 points)

Sep 30, 2015 4:07 PM in response to CarloDAndrea

This was a huge help, thank you so much.

Why did this work out of interest?
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by Sutchy,

Sutchy Oct 6, 2015 11:52 PM in response to CarloDAndrea
Level 1 (0 points)

Oct 6, 2015 11:52 PM in response to CarloDAndrea

Thank you so much.
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