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My iphone will charge but not sync with itunes on my laptop. My USB ports are all 3.0 so i dont understand why it will not connect with itunes on my Laptop.

For some reason my iphone will not sync with itunes. My USB ports are all 3.0 so that is not the problem. My phone will charge but not sync. A message appears when i plug my iphone in on my iphone saying trust this computer which i hit trust every time but it never syncs with itunes. Please Help!

iPhone 4, iOS 7.0.4

Posted on Feb 13, 2014 12:28 PM

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31 replies

Apr 16, 2014 6:02 PM in response to ShepRose

After days mucking around this worked for me..

For Windows Vista, Windows 7, or Windows 8

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software."
  3. Click "Let me pick from a list of device drivers on my computer."
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

My iphone will charge but not sync with itunes on my laptop. My USB ports are all 3.0 so i dont understand why it will not connect with itunes on my Laptop.

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