HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
Shea0317

Q: How to downgrade when you no longer have the Iphone

I no longer have my Iphone and need to cancel my storage how do I do that? Which means I now longer have the serial number. Help!!

iPhone 4

Posted on Feb 13, 2014 5:50 PM

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Q: How to downgrade when you no longer have the Iphone

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  • by randers4,

    randers4 randers4 Feb 13, 2014 6:03 PM in response to Shea0317
    Level 9 (62,874 points)
    Feb 13, 2014 6:03 PM in response to Shea0317

    If you're signed into your iCloud account on your computer, you can downgrade from there.  Otherwise contact the Apple online store at the number shown on the bottom of this page.  They process storage upgrade refunds and should be able to help you with this.  Also, if you ever need to find your serial number and have ever synced your phone with iTunes, you can find it by doing the following:

     

    1. Launch iTunes on your computer.
    2. Hold down your Control key, then on the menu bar in iTunes click iTunes>About iTunes (Mac) or Help>About iTunes(PC).
    3. Any previously synced devices will scroll in a pop-up window; press the space bar to stop scrolling so you can write down the serial number.